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Data Science with 10+ years in Data Analytics & AI-driven Insights
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Assessing your cultural and operational fit
Strategic and results-driven Principal Data Specialist with 10+ years of experience in data analytics, reporting automation, business intelligence, and AI-driven insights. Expert in SQL, Power BI, Python, Excel, and ETL workflows, with a proven track record of improving reporting efficiency and data accuracy across large-scale operations. Adept at translating complex datasets into actionable insights, strengthening data governance, and supporting executive-level decision-making.
Lahore University of Management Sciences (LUMS)
Bachelors · Mathematics
January 1, 2010 – January 1, 2014
TCP Software
Senior Operations Data Analyst
April 1, 2026 – Present
India
IBEX GLOBAL CX
Principal Data Specialist (Manager)
August 1, 2021 – October 1, 2025
India
IBEX GLOBAL CX
Senior Data Specialist (Assistant Manager)
July 1, 2018 – July 1, 2021
India
IBEX GLOBAL CX
Data Specialist
June 1, 2017 – June 1, 2018
India
IBEX GLOBAL CX
Data Analyst
December 1, 2014 – May 1, 2017
India
Identifying trends using AI about Customer comments
June 1, 2026 – Present
Leveraged AI-driven text analytics to uncover recurring patterns and sentiment trends across customer feedback, generating insights that directly informed service quality enhancements and contributed to measurable improvements in customer satisfaction.
Customer Lifecycle Analysis
June 1, 2026 – Present
Mapped end-to-end customer journeys—from purchase through after-sales service—to reveal retention drivers, pinpoint experience gaps, and unlock high-impact opportunities for boosting customer loyalty and overall service excellence.
Employee performance analysis
June 1, 2026 – Present
Evaluated dealership staff performance using comprehensive metrics and feedback analytics, uncovering strengths, diagnosing skill gaps, and delivering actionable insights that informed targeted training and performance improvement initiatives.
Cultural Fit Analysis
The candidate's extensive experience across various data roles within the same company (IBEX GLOBAL CX) for a significant period, followed by a move to TCP Software, suggests loyalty and adaptability. Their involvement in training and mentoring teams, along with cross-functional collaboration, indicates a team-oriented mindset. The diversity of projects, from customer lifecycle analysis to employee performance, shows a broad interest in applying data science to different business domains. The candidate's focus on delivering measurable improvements and strategic insights aligns with a results-driven culture.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership and mentoring skills, having led a Data Operations team. Their experience in cross-functional collaboration, stakeholder management, and delivering high-impact insights suggests excellent communication and presentation abilities. The focus on process automation and workflow optimization indicates a proactive and efficiency-driven work attitude. The candidate's background in customer experience analytics also points to a customer-centric approach, which is valuable for understanding business problems from a data perspective.