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Team Lead Customer Support (Backend Operations) Transworld Associates Pvt. Ltd.
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Telecom professional with 5 years of experience of Telecom Companies focusing on creating a “win-win” for both the organization and the customer. Team player who enables team members to achieve their full potential via facilitation and support.
PIMSAT
Bachelor's degree, Telecommunications Engineering
January 1, 2007 – January 1, 2011
GOVT DEGREE COLLEGE STADIUM ROAD
F.S.C, PRE ENGINEERING
January 1, 2006 – January 1, 2007
Transworld Associates Pvt. Ltd. (Orascom Telecom Holding (OTH) & Omzest Group of Oman)
Team Lead Customer Support (Backend Operations)
June 1, 2014 – Present
Karachi
Mobilink
Technical Support Engineer, Mobilink Infinity
September 1, 2013 – May 1, 2014
Mobilink house NTO Karachi
PTCL
Field Engineer
September 1, 2012 – October 1, 2012
DHA EXCHANGE,KARACHI
CCSI
B.S.S Engineer at China Communications Services
June 1, 2012 – July 1, 2012
AL TAHIER ENTERPRISES
SALES MANAGER
January 1, 2007 – December 1, 2011
Karachi, Pakistan
Cultural Fit Analysis
The candidate's experience is heavily concentrated in telecommunications customer support and field engineering, which may not directly align with a typical software engineering cultural fit focused on agile development, continuous integration, and product-centric roles. The breadth of skills is specific to network operations and customer interaction rather than diverse software development paradigms. The lack of projects or diverse technical roles limits the assessment of cultural adaptability to a software engineering environment.
Soft Skills & Operational Fit
The candidate demonstrates strong customer service, problem-solving, and teamwork skills from their extensive experience in customer support roles. Their background in supervising teams and creating SOPs suggests an ability to contribute to operational efficiency and team development. However, the provided data does not offer insights into their direct software engineering soft skills like agile methodologies or collaborative coding practices.