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Data Analyst with 2+ years in Power BI & Data Manipulation
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Highly motivated Data Analyst with 2.2 years of combined experience in data analysis, power platforms development, and customer service. Proven ability to handle high volumes of data, deliver impactful dashboards using Power BI, and ensure ethical data handling. Possesses strong problem-solving, communication, and technical skills in Python, SQL, Excel, and various data visualization tools. Adept at leveraging data to uncover operational insights and drive strategic decisions, consistently exceeding KPIs in fast-paced environments.
Hashemite University
Bachelor of Science · Computer Information Systems
October 1, 2019 – September 1, 2023
Concentrix
Customer Service Representative Bilingual: Arabic/English
August 1, 2025 – Present
Amman, Amman Governorate, Jordan
Jordanian Youth Innovation Forum (Digiskills)
Data Analyst Intern
January 1, 2025 – June 1, 2025
Amman, Amman Governorate, Jordan
700-Apps
Data Analyst / Power Platforms Developer
July 1, 2023 – May 1, 2024
Amman, Amman Governorate, Jordan
PwC Power BI Virtual Internship
June 1, 2026 – Present
Analyzed customer service agent performance and churn patterns using Power BI; developed dashboards that highlighted service KPIs and improvement opportunities.
COVID-19 Data Exploration (SQL)
June 1, 2026 – Present
Queried global COVID-19 datasets using SQL to uncover trends in case growth, recovery rates, and vaccination impact across regions.
Amazon Product Web Scraper (Python)
June 1, 2026 – Present
Developed a Python script to automate product data extraction from Amazon, collecting prices, ratings, and reviews for market comparison.
Customer Churn Analysis (Power BI & Excel)
June 1, 2026 – Present
Identified at-risk customer segments through exploratory analysis; visualized churn trends and retention strategies using Power BI and Excel dashboards.
HR Analytics Dashboard (Power BI)
June 1, 2026 – Present
Built interactive HR dashboards to track attrition, hiring pipeline, and employee performance, enabling data-driven decision-making for HR teams.
Fabric Analytics Engineer Associate
Microsoft Certified
June 1, 2026 – Present
Power BI Data Analyst Associate
Microsoft Certified
June 1, 2026 – Present
Power Platform App Maker Associate
Microsoft Certified
December 1, 2025 – December 1, 2025
Cultural Fit Analysis
The candidate's project diversity, including customer churn, HR analytics, and COVID-19 data exploration, shows a broad interest in applying data analysis across different domains. Their internship and full-time roles as a Data Analyst align well with the target role. However, the current customer service role, while developing soft skills, is not directly technical, which might impact immediate cultural fit for a purely technical team without further validation of their technical application in a professional setting.
Soft Skills & Operational Fit
The candidate demonstrates strong communication, problem-solving, and time management skills from their customer service role. Their experience in collaborating with managers and clients to refine reporting requirements indicates good teamwork and adaptability. The focus on ethical data handling and data literacy principles suggests a responsible approach to data analysis.