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Sales and Customer Service Representative with 1+ years in BPO & Telesales
Energetic and performance-driven Sales and Customer Service Representative, improving customer satisfaction and successfully defusing the toughest clients. Excellent communication and interpersonal skills and the ability to respectfully interface with executives from various departments and divisions, including general management, sales, customer service and support, and financial planning and administration. Customer-focused with proven success in growing Sales and opportunities through provision of excellent customer service.
Chhatrapati Shahu Ji Maharaj University, Kanpur
Batchelor of Business Administration · Management, Sales, Communication
August 1, 2021 – June 30, 2024
UP Board
intermediate.
June 1, 2021 – May 31, 2021
UP Board
High school.
June 1, 2019 – May 31, 2019
SQUADSTACK
Business process outsourcing(BPO) & telesales executive
April 1, 2022 – November 1, 2023
India
Cultural Fit Analysis
The candidate's experience in a BPO and telesales environment, coupled with their stated interests in communication and problem-solving, suggests a good cultural fit for roles that value direct customer interaction, target achievement, and collaborative problem-solving. Their educational background in Business Administration further aligns with a professional, results-oriented work culture. The resume indicates a focus on building long-term relationships and delivering excellent customer service, which are positive indicators for cultural alignment in customer-centric organizations.
Soft Skills & Operational Fit
The candidate exhibits strong soft skills relevant to customer-facing roles, including communication, active listening, problem-solving, and time management. Their experience in a BPO environment suggests an ability to work within structured operational frameworks and meet predefined targets. The profile emphasizes customer satisfaction and defusing difficult client situations, indicating a good operational fit for roles requiring resilience and customer focus.