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Application Support Engineer with less than a year in Production Support, Incident Management, and L
Application Support Engineer with experience in production support, incident management, application monitoring, log analysis, Linux troubleshooting, and root cause analysis within enterprise environments. Proficient in supporting application deployments, resolving production incidents, and maintaining system availability. Strong technical foundation in Java, Python, C#, ASP.NET, SQL, database management, and software development principles. Effective collaborator with cross-functional teams to deliver reliable and high-quality application support services.
Shree Velagapudi Ramakrishna Memorial College Nagaram.
Bachelor of Computer Applications ( BCA )
August 1, 2022 – June 30, 2025
Sadineni Chowdaraiah Horticultural Polytechnic Maddirala.
Diploma in Horticulture
August 1, 2020 – June 30, 2022
Mont Fort High School.
Board of Secondary Education
June 1, 2019 – May 31, 2020
CGI
Application Support Engineer (Apprentice Program)
September 1, 2025 – Present
Hyderābād, Telangana, India
TalkTalk, Enterprise Application Integration (EAI) Layer
June 1, 2026 – Present
Supported a large-scale enterprise application responsible for critical business and order management workflows. Provided production support for TIBCO-based middleware applications, ensuring seamless data integration and business process execution. Investigated production incidents by analyzing application logs, message payloads, database records, and system alerts. Performed SQL-based data analysis and Linux troubleshooting to identify and resolve application issues efficiently. Assisted in deployment validation, release support, regression testing, and post-deployment monitoring activities. Collaborated with development, testing, and support teams to perform root cause analysis (RCA) and validate fixes for production issues. Utilized BMC Remedy and Halo ITSM tools to track incidents, manage tickets, and maintain SLA compliance. Gained hands-on exposure to enterprise middleware concepts, integration flows, and production support processes within a live customer environment.
Remote Book Store Management System
June 1, 2026 – Present
Designed and developed a full-stack web application for managing books, customers, inventory, and order processing. Implemented CRUD operations using ASP.NET and ADO.NET, enabling efficient data management and user interaction. Designed and optimized relational database schemas using SQL and normalization techniques to ensure data integrity and performance. Developed server-side business logic using Object-Oriented Programming (OOP) principles, input validation, and exception handling. Followed MVC architecture and modular design practices to improve application scalability, maintainability, and code reusability. Integrated frontend interfaces with backend services to support end-to-end business workflows. Performed testing, debugging, and troubleshooting to ensure application functionality, reliability, and performance. Utilized Git and GitHub for version control and source code management.
View ProjectSQL (Basic) HackerRank Certificate
HackerRank
June 1, 2026 – Present
Python (Basic) HackerRank Certificate
HackerRank
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's project experience, particularly the 'TalkTalk, Enterprise Application Integration (EAI) Layer' project, aligns well with the target role of an Application Support Engineer, demonstrating exposure to enterprise environments and critical business workflows. The 'Remote Book Store Management System' project showcases full-stack development skills, indicating a broader technical interest beyond pure support, which can be beneficial for understanding underlying application architectures. The diverse educational background, including a Diploma in Horticulture, suggests adaptability and a willingness to learn across different domains, although its direct relevance to the target role is limited. The candidate's profile indicates a good fit for a collaborative and problem-solving oriented team.
Soft Skills & Operational Fit
The candidate demonstrates good collaboration skills through working with cross-functional teams and stakeholders. Their experience in creating and maintaining technical documentation indicates a focus on operational efficiency and knowledge sharing. The profile suggests a proactive approach to identifying and resolving operational issues through monitoring and log analysis.