Technical Support Engineer with 1+ years in Software Applications & AI/ML
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Results-oriented Technical Support Engineer Intern with 1.7 years of specialized experience supporting high-traffic software applications for a gaming company. Resolved 100+ complex technical issues through effective debugging, log analysis, and database querying, improving application stability and user experience. Strong foundation in programming and software development principles, with experience writing efficient, maintainable code. Motivated to leverage analytical problem-solving and production support experience to contribute to software engineering and application development roles.
PES College of Engineering
Master of Computer Application (MCA)
February 1, 2022 – July 1, 2023
SIDE (PTW - Pole to Win)
Technical Support Engineer Intern
April 1, 2024 – September 1, 2025
Bengaluru, Karnataka, India
Location-Based Ads Services
June 28, 2026 – Present
Developed a web-based ad service that utilizes GPS technology to provide time-personalized advertisements within a one-kilometer radius, leveraging Global Navigational Satellite Systems. Designed a platform that utilizes Python, JavaScript, MySQL, Google Maps API, and Django framework to deliver time-personalized ads to users.
Generative AI Google Cloud
Google Cloud
June 1, 2026 – Present
Python for Data Analysis
Unknown
June 1, 2026 – Present
Python Full Stack Development
Unknown
June 1, 2026 – Present
Python for Data Science
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's academic project in Location-Based Ads Services demonstrates initiative and a full-stack development interest. Their internship as a Technical Support Engineer Intern aligns directly with the target role, showing a clear career path. The certifications in Python and Generative AI indicate a proactive approach to learning and skill development. However, the overall breadth of diverse project experience beyond the academic one is limited, which might impact adaptability to varied technical challenges in a broader cultural context.
Soft Skills & Operational Fit
The candidate's experience highlights strong problem-solving skills, structured root-cause analysis, and efficient ticket triaging. Their ability to collaborate with various teams and maintain high operational KPIs indicates a good fit for a support-oriented role requiring both technical acumen and customer focus. The project experience also shows initiative in developing a full-stack application.