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Senior QA Enginneer with 5+ years in Salesforce and AI-assisted testing.
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Results-driven Test Engineer with 5+ years of experience in manual, Salesforce, and AI-assisted testing across banking and social media domains. Expertise in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud, along with functional, regression, mobile, and platform testing. Proficient in STLC, SDLC, and Agile (Scrum) methodologies. Strong track record of improving test coverage, reducing defects, and ensuring high-quality product delivery.
BITS Pilani University
Master of Technology (MTech)
N/A – June 30, 2024
SRS First Grade College, Davangere University
Bachelor of Computer Applications (BCA)
N/A – June 30, 2020
Wipro Technologies
Test Engineer
January 1, 2021 – Present
India
Social Media Platform - Meta Platforms
November 1, 2024 – March 1, 2026
Executed comprehensive test scenarios, improving test coverage by ~30%. Identified and resolved high-priority defects early, improving system reliability. Performed end-to-end testing and UAT support for internal tools. Salesforce Responsibilities: Sales Cloud: Tested Account creation, Leads, Opportunities, and Contacts. Validated end-to-end business workflows and data integrity. Service Cloud: Tested Case Management and Entitlement Processes. Validated Email Feeds, Translation features, and Case Escalations. Tested Omni-Channel routing, Chatbot, and Live Chat functionalities. Marketing Cloud: Validated automated email triggers for case creation, resolution, and reminders. Customer Experience Tools: Tested Medallia Survey integration for case closure feedback. Validated follow-up email triggers based on survey responses. Additional Contributions: Supported AgentForce implementation and testing. Executed regression testing using MANUS AI automation.
Online Banking – U.S. Bank
January 1, 2021 – October 1, 2024
Tested banking features including credit/debit cards, wallets (PayPal, Amazon), loans, and calculators. Designed and executed test cases for ExtendPay Plan and payment workflows. Performed functional, regression, sanity, accessibility, and mobile testing. Reduced production defects by ~20% through thorough validation. Reported and tracked defects using JIRA.
Cultural Fit Analysis
The candidate's experience across diverse projects (social media, online banking) and technologies (Salesforce, AI automation) suggests adaptability and a willingness to learn new domains and tools. Their involvement in improving test coverage and reducing defects aligns with a quality-focused culture. The mention of collaboration in Agile environments indicates a team-oriented approach.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through their experience in Agile environments, defect tracking (JIRA), and collaboration with cross-functional teams. Their professional summary highlights a results-driven approach, focusing on improving test coverage and reducing defects. The project descriptions indicate a methodical approach to testing and a commitment to quality.