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Application Support Engineer with 1+ years in Incident Management & ITIL Framework
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Results-driven Application Support Engineer with 1.5+ years of experience at Tata Consultancy Services in incident management, root cause analysis, and enterprise application lifecycle support. Proven expertise in ITIL framework, UAT/regression testing, legacy system migration, and SLA-compliant issue resolution. Skilled in ServiceNow and JIRA ticketing systems, SQL query writing, and delivering structured end-user training programs that measurably reduce support ticket volume. Strong background in Python, data analysis, and cross-functional stakeholder communication.
JECRC University
Bachelor of Computer Applications (BCA) · Data Science & Data Analysis
August 1, 2021 – August 1, 2021
Tata Consultancy Services Ltd.
Application Support Engineer
September 1, 2024 – January 1, 2026
Gurgaon, Haryana, India
Foundation to AI, Data Science & Data Analytics
Samatrix
January 1, 2022 – Present
Statistics Using Python
Samatrix
January 1, 2022 – Present
R Programming
Samatrix
January 1, 2022 – Present
Data Analysis Using Python
Samatrix
January 1, 2022 – Present
Machine Learning & Pattern Recognition
Samatrix
January 1, 2022 – Present
Cultural Fit Analysis
The candidate's experience at Tata Consultancy Services, a large service-oriented organization, suggests an ability to work within structured environments and handle diverse client needs. Their involvement in cross-functional teams and user training indicates a collaborative and service-oriented mindset. The certifications in Data Science and AI, while not directly related to application support, show a breadth of interest and a willingness to learn new technologies, which can be a positive cultural attribute for adaptability.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through their experience in ITIL best practices, SLA management, and collaboration with cross-functional teams. Their ability to deliver technical training and author knowledge base articles highlights good communication and proactive problem-solving skills. The quantifiable achievements (e.g., 20% reduction in tickets, 15% increase in FCR) suggest a results-oriented approach and a focus on continuous improvement.