Help & Supportcareers@gravityer.com
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Product Manager with 10+ years in Digital Transformation & Product Ownership
Seasoned project leader with global exposure to planning, executing, and monitoring projects across multifunctional teams. Experience in driving automation-led platforms, conversational banking solutions, and customer-centric digital products across banking and fintech ecosystems. Ability to define product vision, translate objectives into scalable digital roadmaps, and deliver high-impact solutions across mobile, messaging, and API-driven platforms. Strengths in Agile product ownership, stakeholder orchestration, compliance, and continuous optimisation of user experience, adoption, and operational efficiency. Strong exposure to conversational interfaces, workflow automation, analytics-driven decision-making, and secure digital delivery in regulated environments. Known for defining and implementing enterprise architecture frameworks, ensuring seamless integration of digital products, platforms, and automation.
Jaipuria Institute of Management
MBA
March 1, 2011 – March 1, 2013
Bharthi Vidyapeeth University
BE · Mechanical Engineering
March 1, 2006 – March 1, 2010
RBL Bank
Deputy Vice President - Digital Channel Lead (Digital Transformation)
July 1, 2024 – Present
Gurgaon, Haryana, India
Suryoday Small Finance Bank
AVP | Suryoday Small Finance Bank
September 1, 2023 – July 1, 2024
Mumbai, Maharashtra, India
IDFC First Bank
Senior Manager | IDFC First Bank
March 1, 2022 – March 1, 2024
Mumbai, Maharashtra, India
Airtel Payments Bank
Customer Experience Manager | Airtel Payments Bank
March 1, 2019 – March 1, 2022
Gurgaon, Haryana, India
Paytm
Customer Servicing Manager | Paytm
November 1, 2017 – March 1, 2019
Noida, Uttar Pradesh, India
Idea Cellular Private Limited
Customer Servicing Manager | Idea Cellular Private Limited
November 1, 2015 – November 1, 2017
Mohali, Punjab, India
Eclerx Consulting Private Limited
Quality Analyst | Eclerx Consulting Private Limited
October 1, 2014 – October 1, 2015
Chandigarh, Chandigarh, India
Standard Chartered Bank
Insurance Specialist | Standard Chartered Bank
May 1, 2013 – January 1, 2014
Delhi, Delhi, India
Regulatory Compliance & Digital Lending Projects
June 1, 2026 – Present
Implemented regulatory-driven enhancements, including Short-term Personal Loan Penny Drop Integration, Key Fact Statement Changes as per Digital Lending Guidelines, Credit Balance Refund Mobile Application Process, Revision of Brand Guidelines for Bill Payment, and ENach Facility for STPL/XC.
Partnership Projects: Digital Lending
June 1, 2026 – Present
Implementation of digital lending services through a mobile application platform. Led end-to-end partner onboarding, due diligence, documentation (process notes, BRE), and obtained legal, compliance, and committee approvals. Managed tech integration, UAT sign-off, production rollout, and ensured closure of audit/operations requirements to enable business scaling. Worked closely with legal and compliance teams to ensure risk mitigation and adherence to RBI's digital lending guidelines. Managed project-level budgeting and ensured cost-effective implementation of technology integrations.
Partnership Project: Liabilities
June 1, 2026 – Present
Implementation of opening Savings Accounts (SA) and Fixed Deposits (FD) through the mobile app platform. Partner onboarding, process note creation, due diligence, BRE creation, committee approval, tech integration, UAT sign-off, production movement, audit and compliance requirement closure, operations requirement closure, business scaling.
UDIR
June 1, 2026 – Present
Development of a mobile application. Project scope, acceptance criteria, sprint planning, UAT sign-off, production movement. Ensured compliance with NPCI certification guidelines, including transaction security and user data protection. Collaborated with internal teams to manage project budgeting, resource allocation, and vendor costs.
Video KYC
June 1, 2026 – Present
Hiring banking officials, partnering with the product team, UAT & product issue identification, call calibration with auditors, training planning for 60 banking officials, driving productivity in audit score, onboarding accounts & call adherence & updating the weekly roster.
ReKYC Verification Cashback
June 1, 2026 – Present
Led the end-to-end ReKYC communication process, including SMS triggers and cashback processing, ensuring alignment with RBI compliance guidelines for customer verification and audit readiness. Handled over 100+ customer complaints, implemented risk controls to avoid duplicate or fraudulent cashback claims, and coordinated budgeting for cashback disbursement and communication costs.
Fast Tag Compliant Resolution Project
June 1, 2026 – Present
Reduced daily complaint volume from 50 to 10 by identifying root causes, enhancing SLA adherence, and aligning resolution workflows with compliance standards for transaction processing.
Green Belt Certified
Unknown
June 1, 2026 – Present
PMP Certified
Unknown
June 1, 2026 – Present
Product Owner
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse project experience across multiple banking and fintech companies (RBL Bank, Suryoday Small Finance Bank, IDFC First Bank, Airtel Payments Bank, Paytm, Idea Cellular) showcases adaptability and a broad understanding of different organizational cultures and operational models. Their involvement in digital transformation, partnership projects, and regulatory compliance indicates a proactive and growth-oriented mindset. The emphasis on customer experience and continuous improvement aligns with a culture that values innovation and user satisfaction. The certifications (PMP, Product Owner, Green Belt) suggest a commitment to professional development and best practices.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, cross-functional collaboration, and stakeholder engagement skills. Their experience in managing customer complaints, improving service levels, and leading teams indicates a robust operational fit. The ability to drive productivity, manage complex regulatory environments, and implement feedback loops suggests a proactive and results-oriented approach. The candidate's focus on automation, scalability, and user experience aligns well with modern product development practices.