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Senior Business Development Manager - India with 8+ years in SaaS, FinTech & Customer Success
Results-driven Account Manager / Customer Success Professional with 9 years of experience in SaaS, Cloud, and FinTech domains, specializing in enterprise account management, revenue growth (upsell/cross-sell), and customer retention. Proven ability to manage large portfolios, drive Net ARR growth, and build relationships from IT stakeholders to C-Suite executives across US & Canada markets. Skilled in solution selling, account planning, and customer lifecycle management.
INDIRA SCHOOL OF BUSINESS STUDIES, PUNE
PGDM · Financial Modelling
August 1, 2016 – June 30, 2018
PRESTIGE COLLEGE, INDORE
BBA
August 1, 2013 – June 30, 2016
VANDANA CONVENT SCHOOL, GUNA [MP]
12th · Commerce
June 1, 2011 – May 31, 2013
VANDANA CONVENT SCHOOL, GUNA [MP]
10th · General
N/A – May 31, 2011
Real Time Data Service (Ace Cloud Hosting)
Customer Success Manager
May 1, 2022 – Present
India
Cyfuture Cloud
Account Executive
August 1, 2021 – April 30, 2022
India
Niyo Solutions Pvt. Ltd.
Key Account Manager
September 1, 2019 – July 31, 2021
India
Karvy Stock Broking Ltd.
Executive - Client Relationship & Advisory
January 1, 2018 – September 30, 2019
India
Cultural Fit Analysis
The candidate's diverse experience across SaaS, Cloud, and FinTech sectors, coupled with a focus on enterprise account management and customer success, aligns well with a dynamic, growth-oriented business development environment. Their ability to manage international clients and drive revenue expansion indicates an adaptable and globally-minded approach. The emphasis on building long-term partnerships and strategic account planning suggests a collaborative and customer-centric cultural fit.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in relationship building, stakeholder management, negotiation, and customer engagement, which are critical for a Senior Business Development Manager role. Their experience working with international clients (US/Canada) and comfort with US time zones indicate good operational fit for a global role. The resume highlights achievements in leadership (Top Performer, highest quality score) and problem-solving (reduced churn via SOP), suggesting a proactive and results-oriented work attitude.