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Product Manager with 2+ years in SaaS & Client Success.
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Client Success and Product Enablement professional with experience supporting SaaS partners and business clients across Meta's business ecosystem. Proven track record in onboarding and enabling 50+ business partners, driving product adoption, resolving operational issues, and improving client engagement through data-driven strategies and consultative support. Skilled in stakeholder management, customer success, workflow optimization, and partner relationship management with a strong focus on retention, growth, and customer experience.
IIT, Dhanbad
Master of Technology (IEM) · Deptt of Management Studies
August 1, 2022 – June 30, 2024
UIT, Dehradun
Bachelor of Technology · Computer Science Engineering
August 1, 2016 – June 30, 2020
GFGS, Kharghar, Navi Mumbai, Maharashtra
CBSE 12th · PCM Computer Science
N/A – Present
GFGS, Kharghar, Navi Mumbai, Maharashtra
CBSE 10th
N/A – Present
Redington Ltd
Product Specialist (Business Group, Cloud BU)
October 1, 2025 – Present
Delhi, Delhi, India
Redington Ltd
Assistant Manager (Technology Services and Solutions, SBU)
May 1, 2025 – September 1, 2025
Delhi, Delhi, India
Redington Ltd
Technical Trainee (Technology Services and Solutions, SBU)
November 1, 2024 – May 1, 2025
Delhi, Delhi, India
Cognizant Technology Solutions
Programmer Analyst Trainee
November 1, 2021 – June 1, 2022
Chennai, Tamil Nadu, India
Partner Enablement & Vendor Success Manuals
June 23, 2026 – Present
Designed and standardized enablement manuals to support onboarding and adoption for 50+ Meta business partners using SaaS-based communication solutions. Created integration guidance for platforms such as Shopify and Zoho CRM to improve operational efficiency, onboarding experience, and partner success.
WhatsApp Chatbot Funnel Optimization
June 23, 2026 – Present
Analyzed chatbot workflows and engagement trends across industries to identify lead generation and conversion patterns. Performed funnel analysis to identify user drop-offs and optimize customer engagement flow structure. Automated follow-up and FAQ workflows, improving response efficiency and lead-to-conversion rates.
Partner Adoption & Engagement Analysis
June 23, 2026 – Present
Evaluated onboarding timelines and platform usage trends for 50+ Meta business partners to identify operational bottlenecks. Identified friction points in the partner adoption journey and proposed targeted process optimization strategies. Recommended workflow improvements that reduced onboarding turnaround time by approximately 25%.
Aha! Product Management Professional Certificate
Unknown
June 1, 2026 – Present
Design Thinking: Understanding the process
Unknown
June 1, 2026 – Present
Negotiation Professional Certificate by ANI
ANI
June 1, 2026 – Present
Customer Success Foundations Professional Certificate
ChurnZero
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse project experience, ranging from chatbot optimization to partner enablement and adoption analysis, indicates adaptability and a broad skill set. Their roles at Redington Ltd and Cognizant, coupled with their academic background, suggest a proactive and continuous learning mindset. The focus on improving customer experience, driving revenue growth, and streamlining operations aligns well with a results-oriented and collaborative culture.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills through their experience as a trusted advisor, collaboration with cross-functional stakeholders, and ability to conduct training sessions. Their focus on improving client engagement, adoption, and retention, along with optimizing financial workflows, indicates a strong operational fit for a Product Manager role that requires both strategic thinking and execution.