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Lead Quality Analyst with 10+ years in Salesforce, Automation & Business Analysis
QA & Business Analyst with 12+ years of experience in BFSI and Salesforce platforms, specializing in end-to-end functional testing, UAT governance, and requirement analysis. Proven track record in reducing regression effort by 60% and accelerating UAT sign-off cycles by 25%. Strong expertise in Salesforce Sales Cloud, API testing, and enterprise system integration, with hands-on experience in test case design, data validation, and stakeholder collaboration. Additionally, possesses solid working knowledge of automation tools such as Selenium WebDriver, Tricentis Tosca, and Playwright, Cypress contributing to regression optimization and automation initiatives.
UP Technical University
B.Tech. · I.T.
N/A – June 30, 2012
NTT DATA
Testing Engineering Advisor
April 1, 2021 – Present
Noida, Uttar Pradesh, India
Shapos Services Pvt ltd.
Product Manager
December 1, 2020 – March 1, 2021
Bengaluru, Karnataka, India
Hinkhoj info labs
QA Engineer/ Business Analyst/Product Manager
June 1, 2013 – October 1, 2020
Gurgaon, Haryana, India
Certified Scrum Master
Unknown
June 1, 2026 – Present
Tosca AS1
Unknown
June 1, 2026 – Present
Tosca AS2
Unknown
June 1, 2026 – Present
FLMI LOMA 281
Unknown
June 1, 2026 – Present
Lean Six Sigma (White)
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse project experience across BFSI, E-commerce, Hospitality, Healthcare, Payment, AI-Powered Digital Advertising, and E-learning domains indicates adaptability and a broad understanding of different business contexts. Their experience in both large enterprises (NTT DATA) and smaller product companies (Shapos, Hinkhoj) suggests flexibility in working environments. The blend of QA, Business Analyst, and Product Manager roles, coupled with certifications, shows a proactive approach to career development and a willingness to take on varied responsibilities, which aligns well with a dynamic, growth-oriented culture.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership and coordination skills through roles as QA SPOC, UAT owner, and leading cross-functional teams. Their experience in stakeholder communication, defect triage, and defining risk-based test strategies indicates excellent operational fit for a lead role. The ability to act as a Business Analyst alongside QA responsibilities suggests a holistic understanding of product development and quality assurance.