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Customer Support Associate with 1+ years in IT Support & Data Analysis
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Assessing your cultural and operational fit
Results-driven professional with 14 months of internship in IT Support and client handling at TCS. Skilled in requirement analysis, stakeholder communication, issue resolution, and process coordination. Strong analytical, problem-solving, and communication skills with a keen interest in business analysis and process improvement.
Birla Institute Of Technology Mesra, Ranchi
MCA · Computer Applications
August 1, 2023 – June 30, 2025
Impact College, Patna
UG · Computer Applications
August 1, 2018 – June 30, 2021
Tata Consultancy Services (TCS)
Customer & Technical Support Associate
March 1, 2025 – Present
Kolkata, West Bengal, India
Student Management & Performance Analysis System
June 1, 2026 – Present
Developed a system to manage and analyze student data, including attendance, academic performance, and reports. The project focused on data analysis, report generation, and identifying performance trends to support better decision-making. It helped improve process management by organizing student information eff ciently and providing meaningful insights for performance evaluation. Through this project, I gained experience in requirement analysis, problem-solving, reporting, communication, and process improvement.
IT Security Certifications: First Steps
Credential ID AT2imajXq-q4Vw5dK7uPwVBxadX2
June 1, 2026 – Present
Security Analyst
Credential ID AfV_Gs9BXKAZ-A099W9jX7k6d483
June 1, 2026 – Present
Agile
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's academic project and internship experience show a focus on problem-solving, process improvement, and stakeholder collaboration, which aligns with a proactive and team-oriented culture. Their interest in business analysis and process improvement suggests a desire for continuous learning and contribution beyond basic support tasks. However, the breadth of experience is limited to one internship and one academic project, which might indicate a need for more diverse exposure to different work environments and team dynamics.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills relevant to customer support, including communication, problem-solving, and client-facing interaction. Their experience in coordinating with technical teams and managing incidents indicates a good operational fit for support roles. The project experience also highlights an ability to analyze data and generate reports, which can be beneficial for process improvement within a support context.