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Business Support Analyst with 1+ years in Process Improvement & Digital Transformation
Business Analyst with experience supporting discovery, requirements definition, and process improvement in complex, regulated environments. Skilled in working with ambiguity to clarify problems, map current-state processes, and define structured business requirements that support digital transformation initiatives. Brings a strong analytical approach developed within EASA-regulated aviation programmes, with experience translating technical and operational complexity into clear, actionable outputs for cross-functional stakeholders. Comfortable engaging with a wide range of stakeholders—from operational teams to senior decision-makers—and supporting the transition from manual, paper-based workflows to more efficient digital processes. Holds an MBA in Operations Management and Strategic Leadership from the University of Hertfordshire. Has contributed to Agile delivery environments—including requirement refinement sessions and iterative backlog discussions—and is well-positioned to support government programmes requiring structured thinking, stakeholder alignment, and evidence-based decision-making.
University of Hertfordshire
MBA · Operations Management & Strategic Leadership
January 1, 2023 – June 1, 2024
Singhania University
BSc · Aircraft Maintenance Engineering
June 1, 2018 – February 1, 2021
CAMP Systems Ltd
Associate Analyst
December 1, 2021 – December 1, 2022
Hyderābād, Telangana, India
GMR Aero Technic
Junior Maintenance Technician
March 1, 2021 – November 1, 2021
Hyderābād, Telangana, India
Cultural Fit Analysis
The candidate's experience in a highly regulated aviation environment, coupled with an MBA focused on operations and strategic leadership, suggests a strong fit for structured, process-oriented, and compliance-driven organizational cultures. Their ability to work with diverse stakeholders and manage conflicting priorities indicates adaptability and a collaborative mindset. The focus on digital transformation and process optimization aligns with organizations undergoing modernization.
Soft Skills & Operational Fit
The candidate demonstrates strong analytical and problem-solving skills, particularly in complex, regulated environments. Their experience in stakeholder alignment, conflict resolution, and process improvement indicates a good operational fit for roles requiring structured thinking and cross-functional collaboration. The MBA further enhances their strategic thinking and data-driven decision-making capabilities, which are crucial for a Business Support Analyst role.