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Customer Support Associate with 1+ years in customer support & service
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Customer Support professional with hands-on experience in handling customer inquiries, call management, issue resolution, and administrative support. Skilled in delivering high-quality service through phone and in-person interactions while maintaining accurate records and ensuring customer satisfaction. Strong communication, problem-solving, and multitasking abilities, with a solid analytical background in Mathematics and Economics.
University of Lagos
Bachelor of Economics · Economics
August 1, 2021 – Present
University of Abuja
Bachelor of Mathematics · Mathematics
August 1, 2012 – June 30, 2017
Parlance AC Consulting
Receptionist / Customer Support Assistant
January 1, 2016 – January 1, 2017
Lagos Island, Lagos State, Nigeria
Cultural Fit Analysis
The candidate's single professional experience as a Receptionist/Customer Support Assistant aligns directly with the target role, indicating a clear interest and foundational experience in customer service. The educational background in Mathematics and Economics suggests a structured thinking approach. However, the limited diversity in project experience and professional roles makes a comprehensive cultural fit assessment challenging.
Soft Skills & Operational Fit
The candidate's resume highlights strong soft skills such as communication, active listening, problem-solving, and professional etiquette, which are crucial for a Customer Support Associate role. Experience in maintaining an organized front desk and supporting daily operations indicates good operational fit.