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Product Manager|Agile Coach | Salesforce Consultant | SAFe Certified RTE | |SAFe Scrum Master|AWS,GCP Architect Certified | |Devops|Salesforce 1X certified| Salesforce Gearset 13X Certified| Agentblazer Champion|
As a Salesforce Technical Manager( Program+Project Management), I bring a strong foundation in Agile methodologies and SAFe principles, enabling me to lead Salesforce transformation programs with a focus on continuous improvement, scalability, and customer success. My role extends beyond Agile coaching into hands-on technical leadership—overseeing cross-functional teams across Salesforce modules including Sales Cloud, Salesforce CPQ, Vlocity (Salesforce Industries), Health Cloud , Communication cloud and Field Service Lightning (FSL) My journey refined my expertise in technical program management, where I’ve successfully guided enterprise clients through complex Salesforce implementations. I focus on aligning business objectives with scalable technical solutions, ensuring teams deliver incremental value while adhering to Agile best practices. , I led the adoption and implementation of the SAFe framework within the Salesforce and Identity portfolio, a transformation that scaled Agile practices across multiple teams and Salesforce initiatives. I developed custom training assets and facilitated workshops to help teams internalize Agile principles—transitioning from doing Agile to truly being Agile. This cultural shift resulted in improved delivery predictability, stronger collaboration, and better alignment with customer needs.
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
DBM, Business Management
January 1, 2020 – May 1, 2021
Kurukshetra University
Bachelor of Technology (B.Tech.), CSE
January 1, 2009 – January 1, 2013
Spring Fields Public School
High School, all basic education from non-medical
January 1, 1994 – January 1, 2009
Nagarro
Associate Principal consultant|Product Management
December 1, 2023 – December 1, 2024
India
HCLTech
Agile Coach+RTE(Technical Program Management+Agile Coaching) (Salesforce CPQ, Health Cloud)
March 1, 2022 – November 1, 2023
Gurugram, Haryana, India
FIS
Scrum Master/Release Train Engineer/Program management/agile coach
September 1, 2020 – March 1, 2022
Iris Software Inc.
Scrum Master+Product Management(Salesforce)
October 1, 2019 – August 1, 2020
Noida, Uttar Pradesh, India
HCL Technologies
Scrum Master+ Business Analyst( Salesforce )( Vlocity) ( Service Cloud) ( Sales Cloud)
June 1, 2017 – September 1, 2019
Noida, Uttar Pradesh, India
Incedo Inc.
Scrum Master+Business Analyst
June 1, 2016 – June 1, 2017
Gurgoan
Crestech Software
Quality Engineer/BA(Salesforce )
April 1, 2015 – February 1, 2016
Noida, Uttar Pradesh, India
Zelite solution
Saleforce(Product Owner)
November 1, 2013 – March 1, 2015
India · On-site
Generative AI Overview for Project Managers
Project Management Institute
June 23, 2026 – Present
Salesforce Gearset Devops Leadership Building and Developing High Performance Team
Gearset
June 23, 2026 – Present
CI/CD for Salesforce Through Gearset
Gearset
June 23, 2026 – Present
Salesforce Gearset Branching
Gearset
June 23, 2026 – Present
Salesforce Devops Get your Deployments Devops Ready
Gearset
June 23, 2026 – Present
Salesforce Devops Leadership Gearset
Gearset
June 23, 2026 – Present
Salesforce Devops Gearset Fundamentals
Gearset
June 23, 2026 – Present
AI-ACF AI Agile Coaching Foundations
BoostaroAI
June 23, 2026 – Present
Salesforce AI Associate
Salesforce
June 23, 2026 – Present
Associate Cloud Engineer Certification
June 23, 2026 – Present
AWS Certified Solutions Architect – Associate
Amazon Web Services (AWS)
June 23, 2026 – Present
Microsoft Certified: Power BI Data Analyst Associate
Microsoft
June 23, 2026 – Present
Learning Salesforce CPQ
June 23, 2026 – Present
Salesforce Gearset Accessing Devops Performance
Gearset
June 23, 2026 – Present
Lifelong Learning
Certiprof
June 23, 2026 – Present
Generative AI for Business Leaders
June 23, 2026 – Present
What Is Generative AI?
June 23, 2026 – Present
ICAgile Certified Professional - Agile Coaching
ICAgile
June 23, 2026 – Present
Certified SAFe® 5 Practitioner
SAFe by Scaled Agile, Inc.
June 23, 2026 – Present
Certified SAFe® 5 Release Train Engineer
SAFe by Scaled Agile, Inc.
June 23, 2026 – Present
Lean Six Sigma Yellow Belt Certification
XLNC Technologies
June 23, 2026 – Present
Lean Six Sigma Black Belt (ICBB)
XLNC Technologies
June 23, 2026 – Present
Lean Six Sigma Green Belt (ICGB)
XLNC Academy
June 23, 2026 – Present
Certified SAFe® 5 Product Owner/Product Manager
SAFe by Scaled Agile, Inc.
June 23, 2026 – Present
Tableau Analyst
Tableau
June 23, 2026 – Present
Certified SAFe 5 Scrum Master
SAFe by Scaled Agile, Inc.
June 23, 2026 – Present
Salesforce Einstein Reply Recommendations for Service
Trailhead
June 23, 2026 – Present
Natural Language Processing Basics(Agentforce)
Trailhead
June 23, 2026 – Present
Einstein for Service Rollout Strategies( Agentforce)
Trailhead
June 23, 2026 – Present
Salesforce Prompt Fundamentals for Agent Force
Trailhead
June 23, 2026 – Present
Einstein Reply Recommendations for Service(Salesforce)
Trailhead
June 23, 2026 – Present
Salesforce AI Strategy
Trailhead
June 23, 2026 – Present
Salesforce AgentBlazer Champion
Trailhead
June 23, 2026 – Present
Connect Data Cloud to Agentforce (Salesforce)
Trailhead
June 23, 2026 – Present
Build a Service Agent with Agentforce ( Salesforce)
Trailhead
June 23, 2026 – Present
Salesforce Communication Capping in Data Cloud:
Trailhead
June 23, 2026 – Present
Salesforce Communications Cloud Foundations
Trailhead
June 23, 2026 – Present
Introduction to Agentforce
Trailhead
June 23, 2026 – Present
Salesforce Einstein for Service Rollout Strategies
Trailhead
June 23, 2026 – Present
Communication Capping in Data Cloud:(Salesforce Communication Cloud)
Trailhead
June 23, 2026 – Present
Salesforce Agentforce for Service
Trailhead
June 23, 2026 – Present
Salesforce Health Cloud Life Sciences Cloud for MedTech
Trailhead
June 23, 2026 – Present
Salesforce Health Cloud for Payers
Trailhead
June 23, 2026 – Present
Salesforce HealthCloud For Providers
Trailhead
June 23, 2026 – Present
Salesforce Financial Services Cloud Basics
Trailhead
June 23, 2026 – Present
Salesforce Agentforce for Financial Cloud by Trailhead
Trailhead
June 23, 2026 – Present
Building Salesforce COE By Gearset
Gearset
June 23, 2026 – Present
Salesforce Data Management By Gearset
Gearset
June 23, 2026 – Present
Salesforce Leadership Governance By Gearset
Gearset
June 23, 2026 – Present
Salesforce Gearset Git Branching Techniques
Gearset
June 23, 2026 – Present
Gearset for CPQ
Gearset
June 23, 2026 – Present
Salesforce Gearset Agentforce
Gearset
June 23, 2026 – Present
Cultural Fit Analysis
The candidate's extensive experience across multiple companies (Nagarro, HCLTech, FIS, Iris Software Inc., Incedo Inc., Crestech Software, Zelite solution) and diverse roles (Agile Coach, RTE, Scrum Master, Product Management, Business Analyst, Quality Engineer, Product Owner) suggests adaptability and a broad understanding of different organizational cultures. Their continuous pursuit of certifications, including AI, Cloud, and Lean Six Sigma, indicates a proactive learning mindset and a desire to stay current with industry trends, which aligns well with a culture of innovation and continuous improvement. The focus on Salesforce-specific roles and certifications also shows a deep commitment to a particular domain.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, coaching, and mentoring abilities, crucial for a Senior Principal Consultant role. Their experience in conflict resolution, decision-making, and team management indicates a high operational fit for driving complex projects and managing diverse teams. The detailed descriptions of improving delivery speed, reducing defects, and enhancing predictability highlight a results-oriented approach.