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Chief Operations Officer with 10+ years in Business Transformation, Operational Excellence, and P&L
Visionary operations leader with 30+ years of cross-industry experience across IT, BPO, and Shared Services, driving enterprise-wide business transformation, operational excellence, and P&L growth. Proven track record of leading large-scale global delivery operations (2000+ FTEs, multi-site) with strong command over transition management, governance frameworks, and service delivery excellence. Strategic business transformation specialist skilled in re-engineering processes, enabling cost optimization, productivity gains, and margin expansion through automation, Lean Six Sigma, and quality frameworks. Results-oriented P&L owner managing portfolios with consistent delivery of top-line growth, profitability enhancement & client value creation. Adept at stakeholder and client engagement, building long-term partnerships, improving VoC/NPS metrics, and ensuring zero-surprise operations through robust risk management and compliance controls. Influential leader with expertise in building high-performance teams, scaling global operations, driving culture transformation, and strengthening talent pipelines for sustained business success.
Andhra University
MBA · HR/Industrial Relations
August 1, 2012 – June 30, 2012
Andhra University
BBM · Management
August 1, 1996 – June 30, 1996
Fluentgrid Limited
Chief Operations Officer and BU Head - Managed Services
April 1, 2016 – Present
Visakhapatnam, Andhra Pradesh, India
Genpact India
AVP- Business Operations
August 1, 2014 – April 1, 2016
Hyderābād, Telangana, India
Maersk Line - Global Services Centre
Cost Management (P2P Operations) Lead
August 1, 2013 – August 1, 2014
Chennai, Tamil Nadu, India
Hewlett Packard – Global Business Services
Sr. Manager - Business Operations
July 1, 2011 – August 1, 2013
Chennai, Tamil Nadu, India
GENPACT India Ltd.
Manger Operations
September 1, 2009 – July 1, 2011
Hyderābād, Telangana, India
Cambridge Systems (India) Pvt. Ltd.
Chief Manager - Operations
August 1, 2002 – September 1, 2009
Visakhapatnam, Andhra Pradesh, India
Computer Terminus Ltd.
Sr. Business Development Executive
May 1, 2000 – July 1, 2002
Visakhapatnam, Andhra Pradesh, India
Debug Informatics
Marketing Manager
May 1, 1996 – April 1, 2000
Visakhapatnam, Andhra Pradesh, India
Six Sigma Trained
Unknown
June 12, 2026 – Present
Certified ISO-Lead Auditor 9001: 2000
Unknown
January 1, 2000 – Present
Cultural Fit Analysis
The candidate's diverse experience across multiple companies (Fluentgrid, Genpact, Maersk Line, Hewlett Packard) and roles within operations, business development, and cost management suggests adaptability and a broad understanding of different organizational cultures. Their emphasis on people development, stakeholder alignment, and fostering a culture of learning indicates a collaborative and growth-oriented mindset, which generally aligns well with diverse corporate environments. The breadth of skills from business transformation to risk management also points to a versatile professional.
Soft Skills & Operational Fit
The candidate exhibits strong soft skills including team management, collaboration, critical thinking, innovation, leadership, and communication, as highlighted in the resume. Their extensive experience in managing large-scale operations, driving process re-engineering, and implementing quality frameworks (Six Sigma, ISO) indicates a robust operational fit. The focus on P&L management, cost optimization, and revenue enhancement strategies further reinforces their suitability for a COO role.