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Sales and Customer Service Representative with 3+ years in Customer Support & Training
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Proven ability to listen attentively, solve problems quickly and efficiently, and create high- quality professional relationship with callers. Fully committed to following company procedures and winning loyal customer.
Rosary High School
HSC · Higher secondary Board GSEB
N/A – Present
ST. Xavier's College, Ahmedabad
Bachelor's of science · Chemistry
N/A – Present
Maharaja Sayajirao University
Certification · Digital Marketing And Social Media Marketing
N/A – Present
Concentrix Service Pvt. Ltd.
Trainer
April 1, 2025 – September 1, 2025
India
Concentrix Service Pvt. Ltd.
Customer Relations
April 1, 2023 – Present
India
Cultural Fit Analysis
The candidate's experience in customer relations and training at Concentrix Service Pvt. Ltd. aligns well with roles requiring direct customer interaction and internal team development. Their education in Digital Marketing and Social Media Marketing, while not directly applied in the provided work experience, suggests an interest in modern communication channels and customer engagement strategies. The breadth of skills listed, such as team management, presentation, and public speaking, indicates a versatile individual who could adapt to various team structures and operational needs. The absence of project diversity limits a deeper assessment of cultural adaptability beyond their direct work experience.
Soft Skills & Operational Fit
The candidate exhibits strong soft skills crucial for customer-facing roles, including empathy, emotional intelligence, and conflict management. Their experience as a Trainer suggests an ability to articulate complex information clearly and manage group dynamics, which is beneficial for team collaboration and internal communication. The focus on documentation and tracking in their Customer Relations role indicates an organized and process-oriented approach to work. The psychometric test, if completed, would provide further insight into logical reasoning, work attitude, stress handling, and team collaboration, which are currently unassessed.