Valentine Fernandes (PMP, SAFe ASM, CSM, MBA, B.E Computer)

Diligent IT professional with 16+ years of expertise in agile software development environments across roles as an Agile Project Manager (Scrum Master & Product Owner) & QA. I have 10+ years of management/lead roles for large enterprise projects with 9+ years of agile project management/scrum master experience, dealing with clients from North America, UK & UAE in the software industry. I possess a Certified Scrum Master from Scrum Alliance and an Advanced SAFe Scrum Master certification from Scaled Agile. Completed PMP training and working on accreditation. Proficient in Waterfall, Scrum, Kanban, & Agile methodology. Adept at managing resources, timelines, clients, and project planning & delivery in software development environments. Managed Project & Scrum Teams (Team Size: 5- 50) as a Project Manager to deliver App/Web Development projects ranging from $ 0.5 Mil to $ 25 Mil. Collaborated with stakeholders at all levels, from the Director, CTO, COO, and Business stakeholders from different departments while managing a cross-functional development team Achievements at Air Canada most recently: 1. Set up the Agile team for the Customer Digital team related to the PCAT application, helped improve the velocity of the team (from 35 story points to 60 story points per sprint), and improved quality by reducing defects by 20% (from 30 to 10 per week) 2. Led the team in analyzing and resolving data quality improvements that helped the PCAT in their initiatives, thereby increasing the quality of automation of compensation cases from 55% to 90%. Thus reducing the cost of manual involvement by 35% 3. Implemented and monitored key performance indicators (KPIs/SLAs) boards to assess the health and progress of the release train, enabling data-driven decision-making 4. Directed the modernization of Microsoft DYNAMICS 365 webforms to .Net 6.0 for Expense Automation, also ena