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Senior Business Analyst/Product Owner with 10+ years in Digital Banking Transformation and BFSI doma
Senior Business Analyst with over 8+ years of experience in the BFSI domain, seeking to leverage strong business acumen and end-to-end SDLC expertise to drive digital transformation and deliver value-added financial solutions. Adept at bridging the gap between business and technology, gathering and analyzing requirements, and collaborating with cross-functional teams to deliver high-impact banking and financial products aligned with organizational goals. Strong expertise in both Agile and Waterfall methodologies within the Software Development Life Cycle (SDLC), Coordinated with all technical Stakeholders like UI designers, Front end, Back-end Developers, Quality Analysts etc. Skilled in conducting requirement gathering workshops, stakeholder interviews, and gap/impact analysis for end-to-end project delivery. Hands-on experience with tools like JIRA for Agile Project Management, Confluence, MS Visio for managing projects and analyzing data. Worked in multiple banking projects in the areas of Retail Banking, Net Banking, Mobile Banking, User Digital Journeys, Loan Origination & Loan Servicing, Insurance Digital Journeys, STP Processes. Experience in regulatory compliance, risk management, and supporting projects focused on digital transformation in banking. Well aware of various retail banking products like Accounts, Deposits, Cards, Loans & Servicing functionalities in digital platforms like Net Banking, Mobile Banking. Served as Intermediary between Business & project stakeholders, Good in analyzing, documenting complex Business requirements. Good experience in stakeholder management, requirement gathering & cross functional coordination. Elicited requirements from various business stakeholders, splits business requirements in to meaningful functionalities by writing User stories on Jira Tool. Maintained Project documentation on Confluence application & updating the same periodically. Good in requirement elicitation, prioritization, Backlog grooming, Demonstration
Bandhan Bank Ltd.
Senior Business Analyst in Digital Banking Transformation - Retail Banking, Net Banking, Mobile Banking – Enrichment of features under A/c Servicing, Cards Servicing, Deposits, Payments, Loans Servicing. Retail Loans Digital Journey - Digital Lending Platform (DLP), Cards Origination & Cards Servicing. Policy Administration Services – Insurance Life Cycle (Policy Origination & Policy Servicing). Risk Compliance, Audit Review Management System (ARMS), Video KYC – Digital A/c Opening Savings A/c.
April 1, 2017 – February 1, 2026
India
Bandhan Bank Ltd.
Regional Operation Executive
March 1, 2015 – March 1, 2017
India
Yes Bank Ltd.
Branch Service Delivery Leader
August 1, 2012 – March 1, 2015
India
HDFC Bank Ltd
Deputy Manager-Personal Banker Authorizer & Teller Authorizer
January 1, 2012 – August 1, 2012
India
DBS Bank Ltd
Branch Officer
February 1, 2011 – December 1, 2011
India
Axis Bank Ltd
Assistant Manager
September 1, 2007 – January 1, 2011
India
IT Business Analyst
COEPD, Mumbai
May 1, 2026 – Present
Agile Business Analyst
COEPD, Mumbai
May 1, 2026 – Present
Cultural Fit Analysis
The candidate's extensive experience across multiple prominent banks (Axis Bank, DBS Bank, HDFC Bank, Yes Bank, Bandhan Bank) suggests adaptability and an ability to integrate into diverse corporate cultures within the BFSI sector. Their long tenure at Bandhan Bank (nearly 9 years) in a Senior Business Analyst role, following a Regional Operation Executive role, indicates loyalty and career progression within a single organization, while also demonstrating a willingness to transition roles. The focus on digital transformation projects aligns well with modern banking initiatives, indicating a forward-thinking approach. The breadth of projects, from retail banking to digital lending and insurance, shows versatility and a broad understanding of financial products and services, which contributes positively to cultural fit in a dynamic environment.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills such as communication, critical thinking, collaboration, and time management, as highlighted in their resume and implied by their extensive stakeholder management experience. Their background in branch operations and service delivery indicates a strong understanding of operational hygiene, process adherence, and customer service, which are crucial for a Senior Business Analyst role in a banking environment. The candidate's 'Growth & Learning Mindset' and interest in 'Watching Business case studies, Podcasts, Following Banking & Technology' suggest a proactive approach to continuous improvement and staying current with industry trends.