Uven Moodley

Aspect Software UK PTY LTD

EWorkforce BPO Aspect Call centres USA, Workforce Development and Training

January 1, 2005 – January 1, 2007

Durban University of Technology

Engineer’s Degree, Electrical, Electronic and Communications Engineering Technology Light Current

January 1, 1999 – January 1, 2004

Durban University of Technology

Bachelor of Technology (BTech), Electronic Engineering Light Current

January 1, 1996 – January 1, 2000

Buffelsdale Secondary

Subjects Computer Science, Physical Science, Maths , Acct , Eng Afrikaans, Matric Exemption

January 1, 1991 – January 1, 1993

Microsoft

Master of Architecture - MArch, Computer and Information Sciences and Support Services

N/A – Present

Telecoms Quest Enterprises Pty Ltd

Consulting Specialist

March 1, 2024 – September 1, 2025

Remote

Digitalization

Chief Information Technology Officer

August 1, 2023 – Present

South Africa · Remote

Vodacom

Senior Digitalization Solutions Specialist Quarphix

May 1, 2022 – March 1, 2023

Johannesburg Metropolitan Area · Hybrid

Tiger Brands

Senior Solutions Specialist SCM digital transformation

January 1, 2022 – June 1, 2023

Johannesburg Metropolitan Area · Hybrid

Innovation solutions Digitalization Pty Ltd

Digitalization Solutions And Marketing Specialist

June 1, 2021 – June 1, 2023

Johannesburg Metropolitan Area · Remote

MTN

MTN Consultant VAS FMC Technology Solutions Advisory ,VoLTE WASP NGN Networks Innovation

June 1, 2019 – December 1, 2020

Johannesburg Area, South Africa · Hybrid

VAS-X (Pty) Ltd

VAS X CellC - Solutions Architect Lead /Subject Matter Expert FMC/ SBC/OTT / MVNO / ICT Hosted VAS

January 1, 2017 – January 1, 2019

Johannesburg Area, South Africa · Hybrid

Vodafone

Consulting , UCaaS VAS Enterprise Solutions Lead - FMC NGN - UC ICT Telco Technologies Immersive

January 1, 2016 – July 1, 2018

Johannesburg Area, South Africa

AudioCodes

Solution Sales SE - Sales Account Director OEM - Global

May 1, 2011 – December 1, 2016

Johannesburg Area, South Africa · Remote

RedLinX

BDM Sales Manager -Telco Expert Solution Sales/ IP Solutions Channel Manager

January 1, 2007 – May 1, 2011

JHB · Remote

Aspect Software

ICT Technology Support Consultant /ACD Engineer CTI -Aspect VoIP Call Centres CCaaS BPOs

September 1, 2005 – January 1, 2008

Johannesburg Area, South Africa · Hybrid

Siemens Management Consulting

ICT Systems / Telco IP/PBX Softswitches Telco VAS broadband internet Digital technology

January 1, 2002 – September 1, 2005

Durban Area, South Africa · Remote

City Engineers Durban Metropolitan

JD Edwards - IT / IS Technology Systems Enterprise Support Analyst SCM/ ICT / IT / IS Networks Lead

January 1, 2001 – December 1, 2001

Durban Area, South Africa · Hybrid

Air Liquide

On Site Engineer

January 1, 2000 – December 1, 2001

Durban Area, South Africa · Hybrid

IoT Digitalization

August 1, 2024 – Present

Service orchestration and automation platforms are essential for delivering business services through complex workloads. SOAPs unify workflow orchestration, workload automation and resource provisioning, extending across data pipelines and cloud-native architectures. ) The mandatory features for this market include: Management of workloads in complex technology and deployment topologies: This includes supporting mission-critical workload automation of business processes in various combinations and configurations of internally developed applications. It also involves supporting commercial off-the-shelf (COTS) products and infrastructure deployments, including on-premises, cloud, colocation, software as a service (SaaS) and edge locations. Management of workflows spanning the operating environment: This includes request management, integration between IT software platforms and end-user enablement, data pipelines, other software solutions leadership Digitalization The common features for this market include: Mobile or web portal interaction capabilities for end users Cloud-native support Jobs-as-code development capabilities for facilitating DevOps interactions with platform DevOps integration Event-driven automation for responding to events as they occur with workflow execution Generative AI (GenAI) support for improved productivity and advanced AI use in the solution Data pipeline support for delivering advanced data tasks, directly supporting infrastructure build and more-complex workflows across technology domains Workload and workflow definition, execution, management and notification Job scheduling, job definition and execution, dependency management among steps, and enabling plan/predict/optimize actions for service-level agreement (SLA) management Security and compliance Scalability and high availability Multicloud support

AgentIC AI

April 1, 2024 – Present

Digitalization projects modernization technology cloud computing Solutions Sales and architect services leadership OpenAI just dropped new business for Telco and ICT.infrastructure consultant technology to build powerful AI agents. AI agents autonomously complete entire workflows. They don’t just answer questions - they solve real problems, make smarter amidst, and actually get things done online and lead SE 𝗠𝗼𝗱𝗲𝗹𝘀 + 𝗧𝗼𝗼𝗹𝘀 + 𝗜𝗻𝘀𝘁𝗿𝘂𝗰𝘁𝗶𝗼𝗻𝘀 decision-making= 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀 🧠 Models: Think and reason clearly. 🛠 Tools: Connect and interact seamlessly with APIs and databases. 📜 Instructions: Provide precise guidance for consistent and effective outcomes. 𝗪𝗵𝗲𝗻 𝘀𝗵𝗼𝘂𝗹𝗱 𝘆𝗼𝘂 𝘂𝘀𝗲 𝗮𝗴𝗲𝗻𝘁𝘀? - Complex scenarios requiring nuanced judgment (fraud prevention). - Tasks overwhelmed by complex rules (vendor security reviews). - Jobs needing intelligent handling of unstructured data (insurance claims, customer interactions). 𝗛𝗼𝘄 𝘁𝗼 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝗮𝗴𝗲𝗻𝘁 𝗱𝗲𝘀𝗶𝗴𝗻: - Start lean with a single agent, then scale complexity as needed. - Use multi-agent setups for specialized, interconnected workflows. 𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗲 𝘀𝗮𝗳𝗲𝘁𝘆 𝘄𝗶𝘁𝗵 𝗴𝘂𝗮𝗿𝗱𝗿𝗮𝗶𝗹𝘀: - Maintain data privacy and relevance. - Prevent unauthorized disclosures and ensure responsible actions. - Human oversight is essential for critical and sensitive tasks. 𝗧𝗼𝗽 𝗿𝗲𝗮𝗹-𝘄𝗼𝗿𝗹𝗱 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀: → Enhanced customer support experiences. → Advanced, proactive fraud detection. → Efficient automation of intricate claims processing. The era of passive AI is ending. Active, autonomous AI agents are the future of automation

eCommerce CCaaS technology.Telco adoption

October 1, 2023 – Present

IT Operations and enhance productivity cloud global digitalization To be a functional leader and get results through a complete function (functional synergy); competitive advantage for the business; building flexibility and effectiveness of the whole function; building functional state-of-the-art-results and credibility and understanding and valuing all sub-functions. To engage the future through functional best practices End User Computing (EUC) To ensure that End User Computing boosts business productivity and performance by offering innovative technology solutions whilst managing risks. The services cover incident resolution, request fulfilment, project support, managed print services, and advisory services providing value and seamless client experience enabling cloud businesses globally to gain a competitive advantage. Voice Comms & Multimedia integrated To oversee delivery and execution of the SLA Partner Channel terms and operational services agreed upon with Service Vendors. This includes Operational, Financial, Service level and Service Credit Management. Ensure smooth operation of our Voice Platforms like MS Teams, Avaya and IPC UC-UCaaS voice platform. Call Centre Management  To deliver Contact Centre Infrastructure strategy by managing BPOs Telephony, Recording and Management CCaaS omnichannel platform that enables our Contact Centre Agents and Traders to have a digital transformation migration cloud Operation Support and Projects To lead, through change management's building strong consulting firm in terms required by our business partners with key management of team that develops and maintains strict control

Supply chain Digitalization S2P and P2P strategies

January 1, 2023 – November 1, 2023

Strategic sourcing, P.O. management, and contract negotiations Process purchase orders achieve the highest quality performance Manage and coordinate material procurement with engineering and our CM as needed to support design Coordinating with engineering on obtaining supplier quotes and related lead-times, pricing, etc. Main point of contact with key SCM supplier on delivery items including tracking status and relaying any pertinent information to the engineering team regarding pricing, schedules, changes, etc Working closely with partners to ensure timely material supply to meet customer shipments Proactively anticipate and communicate critical/strategic materials issues with action plans to superiors Encourage and manage effective/cooperative interdepartmental working relationships throughout Effectively manage order administration and timely shipment activities Establish and continually improve planning processes and procedures Review, develop and implement processes to minimize excess and obsolete inventory Forecasting, Production Planning and Scheduling Determine appropriate course of action to resolve capacity constraints and material shortfalls. Develop, implement, and monitor material re-qualification activities for cost reduction and quality improvements Influence supplier manufacturing processes and product development activities to ensure synergy with Mimosa’s product strategies Support and manage KPI reporting on supply, demand, inventory levels and supply chain costs Cost reduction roadmap development and implementation oversight Manage and conduct quarterly supplier business reviews

Supply chain management Digitalization

October 1, 2022 – Present

Supply chain management Digitalization SaaS design cloud global development OEM partner management services lead SCM infrastructure specialists with SaaS exposure delivery software solutions Kubernetes & Microservices - Keys to Digital transformation Successful Cloud Apps,BI Analytical tools ,Cloud network optimization, network assesments ,AWS cloud global digitalization with 90% of apps, workloads, using Kubernetes and microservices deliver automation, CI/CD pipelines, easy deployment and less complexity. Low-Code Trends - SCM Platform for Speed & Productivity Blend model-driven development and AI/ML for faster app delivery. Developers gain deep code access. Business users get easy to assemble enterprise apps. Intelligent Automation - RPA, AI & ML machine learning tools , data migration, Robotic Process Automation, orchestrated workflow and modernizing crucial online business process apps. Distributed Integration - Key to Application Success Digitalization projects deployment is modular with components, integration, APIs and iPaaS /PaaS are critical for modern SCM application. Modernize / Migrate - Legacy SCM systems to ensure successful Digitalization projects to Cloud migration vast mission-critical legacy assets - apps, languages, data and processes. See today's successful strategies for app modernization, migration to the cloud. Source-to-Pay (S2P) software automates procurement activities such as spend analysis, sourcing, contract management, and supplier management, as well as transactional activities such as eProcurement, purchase orders, invoice automation, and accounts payable and adaptable S2P software to: Connect and manage all procurement workflows and data in a single placeGain visibility across all supplier information and activity in real-timeIdentify opportunities and create value rapidly with spend analysis, supplier management and sourcingCapture value with intuitive buying and automated invoicing Application Architecture API integration

Cloud Digital transformation requirements AI

July 1, 2022 – July 1, 2024

Cloud Solutions Management: Evaluate, select, and implement cloud assessment AI automation solutions that align with our business goals. Collaborate with cross-functional teams to design, deploy, and maintain cloud infrastructure. Monitor performance, security, and scalability of cloud services. Vendor Relationship Management: Develop and maintain successful relationships with our vendor network. Negotiate contracts, service-level agreements (SLAs), and pricing terms. Ensure vendors meet performance expectations throughout the relationship. Vendor Onboarding and Offboarding: Lead the onboarding process for new vendors. Facilitate smooth transitions during vendor offboarding. Cost Optimization and Budget Management: Analyze vendor costs and identify opportunities for savings. Create and manage budgets related to cloud solutions and vendor services. Risk Mitigation and Compliance: Assess vendor risks GRC audit services leadership and implement risk mitigation strategies. Proven experience in cloud solutions architecture, design workshops/ implementation, and management. Excellent negotiation, communication,leadership Bachelor’s degree in information technology, Computer Science, or related field. Strong understanding of cloud platforms (e.g., AWS, Azure, Google Cloud). Services SLA cloud technologies (e.g., AWS Solutions Architect, Google Cloud Professional Cloud Architect) . Minimum Experience Level 10+ years IT infrastructure experience as a vendor manager and experience of working on cloud platforms (AWS, Azure, Google Cloud) Technical / Professional Knowledge Governance, Risk and Controls Organisational behaviour theory Principles of project management Relevant regulatory knowledge Stakeholder management Strategic planning Talent management Business writing skills Management information and reporting principles, tools and mechanisms Client Service Management Behavioural Competencies Building Partnerships Customer Focused

Digitalization cloud SaaS application Supply Chain management

June 1, 2022 – Present

Building data structures key SCM supply chain SaaS digital Infrastructure Marketing Specialist Consulting services RPA AI Spend analytics Automation Retail App competitor's enterprise solutions, global trends to analyze and identify channel integration opportunities and EDM software, Cyber strategies for improvement areas detection of  threats Manage Mobile apps client req and cloud adoption systems digitalization Vas Digitalization white label solutions for business transformation presales architecture VAS operator applications of different perspectives creating expectations to ensure that implemented solutions are bespoke to the client environment but aligned to company standards. This includes the sharing of information and technical requirements so that the client is fully appraised of what would be required to transition the environment,Manage the technical implementation process for new clients and for existing clients taking up new innovation cloud products,Training clients so that they can self-assist where relevant for onboarding and processing of transactions. Service development and implementation Understand key competitors, global trends and industry dynamics and key macro environmental forces to analyze and identify gaps and make strategies for improvement, integration opportunities and threats in the allocated client environment, · Understand the business value chain and actively formulate and prioritise plans to develop and enhance current Channel enablement offerings. This includes determining the business case and feasibility · Manage client requirements and expectations to ensure that implementation solutions are bespoke to the client environment but align to company requ· Assessment effectiveness of Client service delivery Cx satisfaction. Interface with Digital Portfolio Manager, Transactional Portfolio Managers, Channel Specialist, Product Owners, IT Specialists, client teams, as well as any other relevant stakeholder management

Cloud computing SaaS Digitalization

March 1, 2022 – August 1, 2024

Technical Expertise:Deep understanding of PreSales Engineering services and architecture.Proficiency in networking, security, and database management within Cloud Architecture:Experience with cloud architecture frameworks and best practices.Ability to design and implement scalable, resilient, and secure cloud solutions.Programming and Scripting:Knowledge of programming languages (e.g., Python, Java) and scripting languages (e.g., Bash, PowerShell).DevOps Practices:Familiarity with DevOps tools and practices, including CI/CD pipelines, version control (e.g., Git), and containerization (e.g., Kubernetes, Docker).Problem-Solving:Strong analytical and problem-solving skills to address complex technical challenges.Communication:Excellent communication and interpersonal skills to collaborate with teamsDesign Cloud Solutions:Architect and design scalable and reliable cloud solutions using GCP services.Ensure that solutions align with the organization's needs, including security, compliance, and performance requirements.Cloud Strategy and Roadmap:Develop a comprehensive cloud strategy and roadmap for the organization.Provide guidance on best practices for cloud adoption and migration.Solution Implementation Design Lead the implementation Technical Expertise:Deep understanding of cloud services and architecture.Proficiency in networking, security, and database management within GCP.Cloud Architecture:Experience with cloud architecture frameworks and best practices.Ability to design and implement scalable, resilient, and secure cloud solutions.Programming and Scripting:Knowledge of programming languages (e.g., Python, Java) and scripting languages (e.g., Bash, PowerShell).DevOps Practices:Familiarity with DevOps tools and practices, including CI/CD pipelines, version control (e.g., Git), and containerization (e.g., Kubernetes, Docker).Problem-Solving:Strong analytical and problem-solving skills to address

Solar solutions Datacentre monitoring

October 1, 2021 – Present

Solar BESS Upgrades

Digitalization projects cloud

October 1, 2021 – Present

Digital transformation MVNO Solutions Api technology Design and oversee end-to-end digital workflow and integration architecture Lead technical workshops, translate complex concepts for stakeholders, and present solutions to business and IT teams. Define and enforce architecture standards, best practices, and governance across all automation projects. Architect and manage integrations with ERP, HR, Finance, and custom systems using REST APIs and secure data handling. Oversee project delivery, risk management and UAT to ensure successful solution implementation. Behavioral Competencies:

Solar solutions Datacentre upgrades

September 1, 2021 – Present

Eco green Datacentre upgrades solutions Solar green products are user-friendly and easy to use and economical lowering your monthly costs breakdown BCM Business plan and other IT Datapower edge technology products

Dialler call cloud center and hosting cost reduction exercises with infrastructure cloud global development Cybersecurity activities investigations

July 1, 2021 – Present

Consulting services contact center assessments for omnichannel innovation transformation Solution's Digitalization Design the Software Architecture of the systems included in the Operational Readiness domain in terms of design principles, functional blocks and interfaces. Design and develop the IT solution in terms of application software, IT hardware, operating system and data basesDefine test lists, plans and execute validation activities together with OSS Planning Tools team and local business development resource turn-key solutions Digitalization projects modernization AWS business development activities including Workflows design lead innovation technology OEM partner management services Planning strategic digital transformation migration services exact Acd BPO 📞 call center infrastructure Inbound and dialler BPO enhancements monthly fees for solutions and services. Technology ideas for BPOs software solutions leadership Digitalization cloud global digitalization re-engineering requirements and expectations infrastructure cloud sales global OEM technology vendors Validate proof reporting. Are there any specific features and vision ideas that would like to include in the Acd analysis? Do you have a desired timeline for the purchase of the full infrastructure cloud adoption report? Would you be available for a brief phone conversation to discuss your requirements in greater details ;position? Your responses will enable us to customize the scope of work and sample infrastructure cloud poc BPOs software-defined solutions your interest and according to your researched budget and, ultimately facilitating your decision to procure tools for your business development OEM partner management digital marketing software business development resource experience and the full BPO SERVICES report.

SCM supply chain SaaS VAS with in-depth AML GRC

June 1, 2021 – Present

SCM Governance Risk Assessments Channel Development supplier risk S2P and P2P strategies Support systems for SLA lead Identify, recruit, and onboard new resellers to expand potential partnership collaborations and the distribution network. Maintain strong relationships with suppliers relationships with existing channel partners, are managed properly Sales Targets Revenue Growth: Setup and monitor Crm Salesforce deal closure with targets for each channel partner, aligning them with the company's overall sales objectives. Implement strategies to drive sales through channel partners, aiming for revenue growth and market share expansion. Training and Support: Provide comprehensive training to dealers and resellers mvno product offerings, sales processes, and technology platforms to ensure they are capable of effectively selling and supporting the services. Offer ongoing support and resources to channel partners, including sales materials, product updates, and marketing campaigns. Customer Experience: Ensure exceptional customer experience across all touchpoints facilitated by channel partners, enhancing customer satisfaction and loyalty. Implement proactive measures to anticipate and address potential customer issues, aiming for a smooth and positive customer journey. Foster strong, collaborative relationships with channel partners, ensuring they are equipped and motivated to deliver superior customer service. Develop and execute customer-focused strategies that align with both the company’s and customers' expectations, ensuring tailored solutions accountability:  Oversee and manage the commissions budget, ensuring accurate and timely compensation for channel partners in alignment with sales achievements and company goals. Regularly review and adjust commission structures to optimise sales incentives and performance. Commercial Agreements and Performance Accountability:  Negotiate, draft, and manage commercial agreements with dealers, clearly

Fintech Digitalization

September 1, 2020 – Present

Cloud computing SaaS sales Digitalization design workshops AI, ML, Data and Analytic AML, eKYC and On-Boarding Lead a high-performing team of professionals, fostering a collaborative and motivating environment. Develop and execute effective go-to-market strategies in collaboration with  valued vendors, ensuring maximum market penetration and revenue growth. Leverage OEM vendor management expertise to cultivate strong partnerships, negotiate favourable terms, and drive mutual success. Engage with both internal stakeholders and external executive-level clients to communicate the value proposition of our brand and offerings. Utilize entrepreneurial mindset to identify strategies for app new business opportunities and innovative ways to drive market share expansion. Drive sales targets by leveraging your proven track record of achieving and surpassing sales goals. Utilize my strong numeric skills to analyse market trends, monitor performance metrics, and make data-driven decisions. Collaborate with cross-functional teams to align marketing, sales, and operational strategies for optimal brand positioning. Technologies Authentication and Biometrics Technologies BFSI Providers, Investment and Govt Agencies BNPL, Credit and Lending Card Manufacturing, Issuance, Personalisation Technologies Consultants and Advisory Cross Border Payments, Remittance and Digital Currencies Customer Experience and Engagement Delivery, Fulfilment, Packaging and Freezones Digital Banking and APIs Digital Transformation, RPA and DLT E-commerce Marketplaces and Platforms ERP, SCM Inventory and Warehouse Management ICT infrastructure, IoT, Cloud and Cyber Security ID Management and Secure Document Production In-store Technology, Media and Cash Management Marketing, SEO and Sales Technologies Payment Processing, Schemes and Solutions POS, Terminals, Self-Service and ATM’s PSP's, Payment Gateways, Wallets and Checkout RegTech, Risk and Compliance Other

Tate and Lyle

February 1, 2018 – April 1, 2019

ICT infrastructure solutions Digital specialist Consulting network infrastructure services upgrades turnkey solutions sales BDM Providing overall leadership to entire project team. Communicating with internal/external clients to determine specific requirements and expectations. Creating and managing the estimates, project plans, project schedules, resource allocation and expenses. Working with the relevant RM’s for project staffing and resource releases. Following the project life cycle methodology. Taking on project supervisory responsibilities and providing mentorship and coaching. Ensuring that customer deadlines are met. Cabling vendors , Cisco hardware , management stakeholders relationship management , Technology lead expert Planning and integrating the work of multiple teams on a project. Kick off meetings , financial reports Providing line management function and providing input on team performance. Identifying issues and risks in a timely manner and developing / implementing appropriate mitigation / contingency plans.

Digital Marketing , Shopify , Salesforce , PPC , AWS , Google adwords eCampus Online Learning Content / CRM Salesforce

January 1, 2018 – Present

Marketing strategy campaigns drive eCommerce SCM Online Digital Campus ICT Infrastructructure salesforce integration and BPO ICT Call Centre ACD deployment design, solution , POC , drive solution scope and 5000 users with SalesForce CRM Integration / CRM customisation Devops Agile and SDLC /workflows BPM network assessment tools with integrations using Call Centre platforms and Marketo Marketing campaigns for student registration and online ICT call centre solution integration , CRM Sales workflows , progress tracking MDM Core Capabilities Asset Discovery › Intrusion Detection › Security Automation › SIEM & Log Management › Endpoint Detection & Response › Threat Detection › Threat Intelligence › Vulnerability Assessment › Shopify integration , back office systems , infrastructure lead , cloud services etc   Collaborate with stakeholders and IT teams to provide appropriate business solutions Work with architects to design business solutions by applying the right technologyLiaise with Lead Architects to transform requirements into solutions designCollaborate with cross functional resources to develop and gain approval for high level delivery,SDLC are executed, acts as the master for their projects/work stream and coordinate across many cross functional project resources Monitor project metrics for significant deviations in quality, cost, or schedule and raise concerns with IT managementMonitor and report on all project risks and issues; leads mitigation and resolution efforts to limit risks; escalate as neededFacilitate the establishment of a project steerco and drive the process through established channels. Oversee that project costs remain within business case as well as Opex and Capex budgetary constraints. All deviations to be reported on to the Enterprise Architecture HeadCoach and mentor individuals on the project teams and provide feedback Governance and Compliance Adherence to the company’s SDLC & GovernanceAdherence to the company’s PMO Governance

Solution experts Vas Digitalization MSP Cloud computing SaaS

January 1, 2018 – Present

Solution Developments innovation technology leaders Digitalization Leadership /track development OEM partner management digital strategy for channel management software solutions global OEM infrastructure expert • Overall responsibility for the Managed Services components in proposals, RFIs, RFPs and RFQs. CLM contract management • Understanding the client solution critical requirement and creating a framework for the Managed Services response, aligned to client requirements and overall solution. • Unpack and co-ordinate the service requirements, incorporating internal Nexio BUs, sub-contractors and any other third parties. • Obtaining and collate service solution information and pricing aligned to the requirements, inclusive of: • Service definitions and descriptions • Cost driver's Scm supply chain management procurement • Resourcing requirements • Integration requirements • References • Transition and/or implementation approach, deliverables, and timelines • Documenting the service solution in line with the requirements, ensuring: • All requirements listed FRS, BRS, WBS, BRS, SoW FDS, UAT Testing etc • Providing solutions for review that is structured and relevant to the client requirements and solution design, avoiding copy and paste data-dump. • Provide solutions for review that has been formatted to the Managed Services standard. MNO network operators • Ensure solution delivery timelines are met, and fully aligned to quality standards. • Facilitate solution review gates, inclusive of solution sign-off and commercial approval. Solution Pricing • the Ensure services proposed are appropriately priced and aligned to the required scope of services, including: • Due Diligence • Service Implementation / Service Transition • Service Transformation • Service Integration • Cost Drivers • Assumptions and Exclusions • Obtain financial approval

Cloud Solution Architect Enterprise Lead

September 1, 2017 – September 1, 2022

Digitalization projects to a cloud-based platform, like Microsoft Office 365, Google Workspace, or another cloud email service, allowing for improved accessibility, scalability, and management of the organization's communication data.  Key aspects of a cloud migration project: Assessment and planning: Analyzing the legacy environment, including user data, system configurations, and dependencies, to create a migration plan with timelines, resource allocation, and potential challenges. Data migration strategy: Selecting migration method (e.g., cutover, staged, hybrid) Data cleansing and validation: Cleaning up duplicate or outdated data in the GroupWise system before migrating to ensure data integrity in the new environment. Testing and quality assurance: Performing thorough testing in a staging environment to identify and resolve any issues before the full migration to the cloud. Security considerations: Implementing appropriate security measures on the cloud platform to protect sensitive data during and after migration Cost efficiency: Reduced hardware systems maintenance and potential for lower operating costs with cloud-based services.  Scalability: Ability to easily add or remove users and storage space as needed to accommodate changing business demands.  Accessibility: Accessing data from anywhere on any device via internet connection.  Integration with other applications: Seamless integration with other cloud-based productivity tools like calendars, document sharing, and collaboration platforms.  Important considerations , cloud migration project: Target cloud platform selection: Choosing the most suitable cloud provider based on features, pricing, and compatibility with existing systems. Data migration tools: Utilizing specialized migration tools to streamline the process and minimize data loss. Change management: Communicating effectively with users throughout the migration process to manage expectations and minimize disruption.

API service's project Vas Digitalization specialist Mtn

August 1, 2017 – Present

API design, and API management solution expert with Telco project leadership, he has spearheaded digitalization and cloud; A2P omnichannel WASP Telco VAS Digitalization transformation needs API management platform that empowers teams to manage, secure, and expose synchronous payment services through 3rd-party customizations and API Gateway security API's Digital protocols, including WebSocket, Webhook, SSE, and SPDA, and has provided native development integrations with middleware to event brokers such as Kafka, Kinesis, Solace, RabbitMQ, MQTT, and JMS.API specification across the entire lifecycle of APIs, from design to applying traditional API middleware applications—such as policy execution, traffic network security product design, including IPSec implementation, and has managed converged IP network environments with stringent requirements for performance, scalability, and availability. He has also contributed to developer portal initiatives, enhancing API discoverability, Telecoms operations MVNO-Technology use APIs to modernize their cloud computing solutions lead infrastructure development services architectures; efficiently integrate systems, services and partners; and create and monetize data and services. API management software enables organizations to discover, design, build, manage and secure APIs, of industry. It helps them improve composability, security and business resilience, and accelerate their business development Al leadership dev channels reseller distribution global business development resource turn-key solutions developer portal — This provides a self-service catalog of APIs for enabling, marketing to, and governing ecosystems of developers who produce and consume API'S API Gateways integrates with, third-party gateways for runtime management, security, policy enforcement, throttling, operational control and usage monitoring for APIs. Policy management and analytics with security configuration, API mediation and API usage analytics.

MVNO CellC - Service provider Mobile Network Operator

August 1, 2016 – Present

MVNO -Mobile Virtual Network Operator - FMC - Develop and Design / Implementation of projects within Mobile Virtual Network operator models - Huawei core Broadband network using integration SOA - OSS BSS with Fttx Broadband NGN IP sip trunking rollouts C-Fiber voice data video convergence solutions Digital specialist services global distribution OEM vendors Digitalization specialist convergence VAS- value added services create new revenue streams and building new products Support of UC Certified Session Boarder controllers (Audiocodes M1k, Ribbon 1k/2k) • Voice and Data Platforms (TDM PBX & IP-PBX, Video MCU) • Voice and Data Networks (PSTN, Wireless, IP) • UC Applications (Voice Call Control, Audio/Video/ Web Conferencing, IM/Presence, CDR, E-911, Voice/Fax and Unified Messaging) • Contact Centers (ACD, IVR, CRM) • Application Integration Services ( TAPI, TSAPI, JTAPI, CSTA) • SS7, GRR303, H.320, H.323 and SIP protocols • TCP/IP networking, switches, routers and firewalls. • Direct experience with supporting and implementing call center ACD BPO with CTI technologies • Experience with VoIP, primarily SIP, soft switches, session boarder controllers. • Certifications from one of the following https://www.cellc.co.za/cellc/CellC-MVNO

Microsoft UC Upgrade UCaaS- Skype for Business 2015 Vodacom SA Vodafone 10000 Users

June 1, 2016 – Present

Skype for Business Vodacom SA upgrade 11000 users / National multisite DR /HA Rollout cloud 0365 Upgrade from Lync 2010 to Skype for Business National Rollout with BC , DR , HA , Cloud O365 , Business Continuity working with international Vodafone UK resources HQ Technical Advisory Solutions UC Lead Architect and Design Specialist / Sip trunking / Unified comms UCaaS Project leadership Advisor , Infrastructure lead architect Security , Risk Management , Cisco Integration , Network bandwidth optimization, HLA solution design , HLA , Blue prints . consultancy specialising in the delivery of custom software solutions for blue-chip enterprise and public sector clients across a range of industry sectors. We work on important projects for our clients, deliver market-leading propositions across the digital, online and mobile convergence leadership in the application of agile and lean delivery to clients towards improved delivery of and solutions to meet business needs and help your teams deliver better. And, of course, all this happens in a consultative, collaborative fashion – in keeping with our values. You should have extensive experience working with E2E delivery teams enabling them to deliver software products to meet business outcomes. You will also have a deep understanding of (agile and lean) delivery principles Enable and facilitate teams to deliver software products to achieve the client’s business outcomes. Provide delivery assurance, assess the delivery status and highlight/eliminate problems that threaten to destabilise delivery. Facilitate teams, the client and other suppliers. Work with Technical, Business, VAS Research and product stakeholders to align and enable them to achieve successful outcomes. Create and maintain a delivery plan (working with the wider team), and track and report on the progress against the plan. Build and maintain relationships with relevant stakeholders

Datacentre upgrades infrastructure ICT.infrastructure consultant

January 1, 2016 – Present

Project Planning & SchedulingDevelop detailed project schedules, milestones, and resource allocation plans.Monitor progress against timelines and proactively adjust schedules to meet deadlines.Contract & Cost ManagementDraft, review, and manage contracts with clients, subcontractors, and suppliers.Ensure compliance with contractual obligations and mitigate risks.Control project budgets, track expenditures, and implement cost-saving measures.Prepare and evaluate claims, variations, and contractual disputes.Stakeholder EngagementAct as the primary point of contact for clients, consultants, and contractors.Attend and lead project meetings, negotiations, and progress reviews.Maintain strong relationships with stakeholders to ensure smooth project execution.Reporting & Documentation Prepare and submit weekly, monthly, and ad-hoc progress and cost reports.Maintain accurate records of contracts, correspondence, and project documentation.Provide management with timely updates on risks, delays, and corrective actions.Quality, Safety & ComplianceEnforce strict adherence to quality standards, occupational health, and safety regulations.Conduct site inspections to ensure compliance with specifications and statutory requirements.Implement corrective measures to address non-compliance or safety concerns. Leadership & Team ManagementSupervise project teams, site managers, and subcontractors to ensure performance standards are met.Mentor junior staff and foster a culture of accountability and excellence.Resolve conflicts and provide guidance on technical and contractual issues.Risk & Problem-SolvingIdentify potential risks and develop mitigation strategies.Resolve construction challenges, disputes, and unforeseen issues efficiently.Ensure projects are delivered within time, cost, and quality constraints.Strategic ContributionContribute to business development by identifying opportunities for new projects.Support tender preparation, bid RFP

HPC >Cloud Digital transformation Serverless Digitalization

August 1, 2015 – Present

Digitalization projects modernization Data Ethics and Governance Ethical Data Use Regulatory Compliance Data Stewardship Transparency in AI Responsible AI Data Ownership Ethical AI Frameworks Data Accountability Data Quality Management Data Cleansing Data Validation Data Consistency Master Data Management Data Accuracy Quality Assurance Data Profiling Information Lifecycle Management IoT and Sensor Data Analysis Real-time Data Processing IoT Analytics Edge Computing Sensor Networks Device Management Data Streaming Telemetry Data Smart Devices Data Data Warehousing Data Mining Data or Big Data Engineering Data Visualisation Database Architecture Data Governance Analytics Statistical Analysis Data AnalysisDigital Analysis Pricing Optimisation Programmatic Analysis Web Analytics Media Optimisation Attribution Modelling Marketing Science Customer Insights & Segmentation Python/R Modelling MMM / Market Mix Modelling

CPE Sip trunking Voip Gateways Product Win -Interop certification with Telkom SA service provider SIP Trunking - Telkom SA - MSBR Innovation

January 1, 2015 – Present

Broadband FMC SIP Trunking CPE Gateway interop testing LAB certification with service provider - RFP win against international OEM Vendors Broadband Networks Telkom Premium SA Mediant 800 SBC 6.80A.252.009 AudioCodes SBC with Unify OpenScape 4000 Basic SIP Telkom SA Mediant Series SBCs 6.80A SBC with Ericsson-LG IPECS MFIM PBX Certification SIP Telkom Standard SA Mediant 800 SBC 6.80A.256 AudioCodes SBC with Shortel PBX Basic SIP Telkom Standard SA Mediant 800 SBC 6.80A.256 AudioCodes SBC with Mitel MXE 3300 PBX Basic SIP Telkom Standard SA Mediant 800 SBC 6.80A.281.003 AudioCodes SBC with Unify OSBiz Basic SIP Nov 7, 2017 ... Interoperability & Professional Services. Interoperability with SIP Trunking Providers. SIP Trunking Provider. AudioCodes. Degree of. Interop. Protocol. Product. Version. Device Type. Telkom Standard SA. Mediant 800. SBC. 6.80A.281.003. AudioCodes SBC with Mitel

BCX Business Connextion UC 8000 user adoption UCaaS Multisite Service Provider Microsoft Skype for Business -Strategy Design UC Project - Skype for Business rollout 8000 upgrade users-regional rollout with 8 sites

January 1, 2014 – August 1, 2016

Audiocodes ESBC Microsoft Skype UC upgrade for UCaaS business rollout internal network migration from Lync.UC Connectivity using hybrid Pstn/ Sip trunks . PMO - technology project leader, Mediant 3000 Esbc and MSBR SBA gateways ,SBA/SPS S4B integration to Cisco CM back office Network design HLA - DRaaS high available setup/ between remote sites DR SCCM / voip SBC voice configuration / security /risk and governance cutover plan, Cisco infrastructure integrations draft SOW statement of work

Audiocodes UC - ESBC Lync SIP trunking project. UCAAS 8000users

January 1, 2013 – March 1, 2014

OneBox 0365 / SaaS Hosted cloud solution - Service providers requiring SIP Trunking to Lync using Audiocodes ESBC and SIP Trunking solution for MSFT Lync deployments. Collaborate OEM distribution Presales BDM Global vendors Enterprise UCaaS Unified Comms Microsoft Service Provider system integration Contact Centers BPOs Customer Experience Testing Collaboration Space Management Transactions and Billing CDRs High Value Payments Card Payments Real-time Payments Infrastructure networks solutions, optimize bandwidth QOE Sip trunking digital Connectivity broadband service providers Customer & Partner Forums Support and professional service's Supported Platforms Microsoft Teams Skype for Business Cisco integrations Avaya IPPBX lInteroperability with SIP Gateways Microsoft UCaaS SBA O365 with ESBC Gateways Audiocodes Mediant ESBC VoIP gateways

BCX -8000 user Enterprise Skype4Bus UC with 8 SBA branch sites migration Lync 2010 upgrade to Skype and upgrade to Skype for Business 2015 Unified Comms and Audiocodes SBC Gateway Deployment 8 Branches SBAs Multisite - 8000 Users in SA and Africa Sites

November 1, 2011 – Present

National ICT SaaS /UCAAS ICT Project Unified Comms Rollout of Lync UC Project with 8000 Lync UC Users Skype for Business transformation presales estimation implement effective customer service excellence 9000 with Audiocodes IP phones Multi Branch EMEA UC Solution MSFT using ESBC SIP Tunking solutions via Audiocodes Gateways, SIP Traffic , EMS , SEM. Network integration to Cisco /Avaya ., Mitel IPPBX etc using Mediant 3000 ESBC High Availability Gateways - Mediant 3000 1008 sessions IP -IP / ESBC using SIP Trunking at Head Office site based in JHB with various IP platform integration to enterprise platforms with ICT /FMC convergence intergration using back office platforms like Nortel / Cisco / Avaya / Mitel etc. Multi-site DR and High Availability 8 regional and Africa Remote Branches Nationally. Microsot Lync UC - Unified Comms /Project management and UC Lync Rollout - Project Management / Specialist Professional services Consultation. SIP Trunking with Broadsoft Avaya Erricsson Huawei Siemens - POC Testing Intergrations / ESBC /SRTP / using Lync with Audiocodes Gateways Integrations to back office agents and various IPPBX and Call Centers Solutions Audiocodes SPS Solutions Smarttap Recording for Lync SEM /EMS -QoE / QoS Quality of Experience monitoring and management of VoIP Gateways from Central Location. QOS / Quality of Experience

Network IP connectivity design UCaaS Unified communication messaging

August 1, 2011 – Present

NGN Next generation networks IP Networks solutions lead infrastructure cloud computing solutions Mobility design solutions Architect Enterprise Lead architect solutions digitalization cloud services Audiocodes SBC Sip Trunking Gateways ESBC VoIP SBC's interconnected Tier1 ITSP Service provider’s BCM Business continuity planning Service provider computing OEM vendors Strategic planning and marketing programs for business. Hitech ICT technology Telco solutions sales BDM exposure distribution OEM professional services leadership services digital Infrastructure Relationships and business development resource turn-key solutions Enterprises B2B global development OEM partner management services leadership computing adoption digital transformation migration TCP/IP protocol stack UCaaS Unified Comms Microsoft VTSP technology solution presales solutions design WAN technologies: MPLS Routing protocols Routing protocols BGP and OSPF Spanning-tree and VLAN configurations Router and Switch configurations Network redundancy, high-availability design and load balancing implementations Quality of Service optimisation QoE NGN FMC Specialist Firewall topologies and configurations IPsec and SSL VPNs Cloud computing solutions lead infrastructure development Cloud networking for AWS/Azure SD-WAN Application Delivery Controllers Network Automation, scripting Network Performance Monitoring Network Capacity Planning NAC WLAN deployment and security Business Continuity Plan design IPS configurations DDoS VoIP SBC's Class4&5 UCaaS Unified communication messaging service provider ICT projects Enterprises solution

Data center HPC compute IaC project delivery

January 1, 2011 – Present

Data center upgrades BPO services NGN Networks Broadband

MTN Bus Broadsoft IP Connectivity SBCs - integration Hybrid On Prem with Broadsoft SP and Enterprise Audiocodes SIP Trunking - NGN VAS FMC - OTT Carrier Grade Solution Broadband FTTx - Data Video VoIP NGN into Fixed Mobile Convergence - Service provider

January 1, 2011 – Present

FMC Mobile operator / VoIP Core NGN Networks -turnkey solutions OSS / BSS /SOA Integration Convergence into Carrier environment FMC - NGN Networks Mobile Roaming IP VoIP - Global IP Peering and FMC CFibre VoIP Cloud Solutions SAAS / CAAS / IAAS CellC Huawei Stack Call Centres and VoIP / ICT SOA Integrations Product Design /Technology ICT Solution Advisory roles

MTN Group - Aspect ACD BPO SAAS 10000user BPO Call Centres Aspect Unified Comms -Total 6 Africa Sites - MTN Group

September 1, 2006 – Present

Deployed MTN SP and Mtn Group Africa regional BPO Call Centres using Ensemble Pro ACD Aspect multisite rollout over 6 large complete solutions Unified IP Aspect- VOIP ACD Call centres in Africa Rwanda, Uganda, Zambia, Swaziland and South Africa Innovations expert and level 4&5 Global presales support Support of UC Certified Session Boarder controllers (Audiocodes M1k, Ribbon 1k/2k) • Voice and Data Platforms (TDM PBX & IP-PBX, Video MCU) • Voice and Data Networks (PSTN, Wireless, IP) • UC Applications (Voice Call Control, Audio/Video/ Web Conferencing, IM/Presence, CDR, E-911, Voice/Fax and Unified Messaging) • Contact Centers (ACD, IVR, CRM) • Application Integration Services ( TAPI, TSAPI, JTAPI, CSTA) • SS7, GRR303, H.320, H.323 and SIP protocols • TCP/IP networking, switches, routers and firewalls. • Direct experience with supporting and implementing call center technologies a big plus. • Experience with VoIP, gateways , ICT networks providers , FTTx Broadband primarily SIP, soft switches, session boarder controllers. Telkom Directory Services -TDS - 800 seats eWorkforce Management Certified at Aspect Nashville USA TN Certified in ACDs eworkforce management Aspect Stockley Park UK - training InterActive - 300 seats ACD MTN SA - 5000 seats ACD Telkom SA- National SA sites Insurance and BPOs with Service providers MTN Telcos Aspect ACD contact centre BPO setups with DR site

ITIL

Microsoft

June 23, 2026 – Present

Unified Messaging Skype for Business / O365 MSFT Design Implement

Microsoft

June 23, 2026 – Present

PreSales Engineer -Solutions ICT NGN Training

AudioCodes

June 23, 2026 – Present

Audiocodes SIP 1 CPE / Advanced Session Boarder Controllers - SIP Trunking Certified

AudioCodes

June 23, 2026 – Present

Microsoft S4Business , Azure & O365 Training

Microsoft

June 23, 2026 – Present

Aspect Software CTI Call Centres BPO

Aspect Software

June 23, 2026 – Present

Cybersecurity with Cloud Computing

LinkedIn

June 23, 2026 – Present

Strategic Solution Selling- Key Account Management

Microsoft

June 23, 2026 – Present

Big Data

Microsoft

June 23, 2026 – Present

Azure

Microsoft

June 23, 2026 – Present

Lean Six Sigma Foundations

LinkedIn

June 23, 2026 – Present

CRM Fundementals

Microsoft

June 23, 2026 – Present

ITIL Foundation

Cybrary

June 23, 2026 – Present

SBC / SIP 2 / ESBC Session Boarder Controllers / Security

AudioCodes

June 23, 2026 – Present

Microsoft MVA - ITIL & Devops

Microsoft

June 23, 2026 – Present

Sales Management Foundations

LinkedIn

June 23, 2026 – Present

Sales Certified - Software as a Service Solutions [2014]

AudioCodes

June 23, 2026 – Present

Aspect eWorkforce Management and EnsemblePro ACD Call Centres

Aspect Software

June 23, 2026 – Present