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Customer Support Associate with 1+ years in office operations and customer support.
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Administrative Assistant with practical experience supporting office operations, coordinating schedules, maintaining records and handling communication across phones, email and messaging platforms. Contributed to improved task tracking and file organization in both corporate and internship settings. I supported over 50 client interactions weekly, created reports and kept team operations running smoothly through consistent follow-ups.
Babcock University
Bachelor of Science · Software Engineering
August 1, 2020 – June 30, 2024
Bank of Industry
Administrative Officer
March 1, 2025 – December 1, 2025
India
Accenture Chase Global Ltd
Administrative Assistant & Customer Support Representative
July 1, 2024 – December 1, 2024
India
Veritas Kapital Assurance PLC
IT Intern
January 1, 2023 – June 1, 2023
India
Data Essentials Certificate
Coursera
June 1, 2026 – Present
SQL for Data Analysis
Udacity
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience across different companies (Bank of Industry, Accenture Chase Global Ltd, Veritas Kapital Assurance PLC) and roles (Administrative Officer, Administrative Assistant & Customer Support Representative, IT Intern) demonstrates adaptability. Their academic background in Software Engineering, combined with administrative and customer support roles, indicates a diverse skill set and a willingness to learn and apply technical knowledge in practical settings. The certifications in Data Essentials and SQL for Data Analysis further support a proactive learning attitude.
Soft Skills & Operational Fit
The candidate exhibits strong organizational skills, attention to detail, and professionalism through their experience in managing client files and coordinating communications. Their ability to track KPIs and escalate issues suggests a proactive approach to problem-solving. The resume highlights time management, multitasking, and teamwork as core soft skills, which are beneficial for a customer support role.