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QA Engineer with 3+ years in Software Testing, Order Management, and Customer Service
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Results-driven professional with 4+ years of experience in Software Testing and recent exposure to Order Management and Order-to-Cash processes. Skilled in B2B and B2C operations, customer service, and transaction handling. Strong understanding of order lifecycle, billing basics, and customer issue resolution. Proven ability to improve process efficiency, ensure accuracy, and meet SLA targets.
VVCE, Mysore
Bachelor of Engineering · Information Science
August 1, 2014 – June 30, 2018
IGT Solutions
Process Associate
March 1, 2026 – Present
Gurgaon, Haryana, India
Ewandzdigital Services Ltd.
Team Lead - Software Testing Specialist
August 1, 2022 – January 1, 2024
Delhi, Delhi, India
Ewandzdigital Services Ltd.
Specialist - Software Testing
January 1, 2019 – April 1, 2021
Delhi, Delhi, India
Cultural Fit Analysis
The candidate has experience in both a dedicated software testing role and a more recent process associate role with customer service and order management focus. While the core QA skills are relevant, the recent shift to a non-QA role might indicate a broader interest or a temporary deviation. The diversity of roles suggests adaptability, but the current role is not directly aligned with a senior QA engineer position, which could impact cultural fit for a pure QA team. The candidate's experience in mentoring and collaboration indicates a team-oriented approach.
Soft Skills & Operational Fit
The candidate demonstrates strong analytical and problem-solving skills, high attention to detail, and effective communication and stakeholder management. Their experience in SLA-driven environments suggests good operational fit. The 'Quality Excellence Award' indicates a commitment to high standards.