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Program Manager with 10+ years in AI, Digital Banking & Cloud.
A highly accomplished IT Program, Project, Product & Portfolio Management leader with 17+ years of global experience driving large-scale digital transformation, operational execution, enterprise Core Banking modernization, IB & MB, ATM Channels, Cash Management, AI/ML analytics, Data & AI, Fraud, AML & Compliance leading across BFSI, Telecom, Oil & Gas, Insurance, Airports, and diversified industries. Demonstrates a proven ability to execute multi-country technology programs across Doha, KSA, London, Paris, USA, Malaysia, Singapore, UAE, India and Oman, ensuring seamless delivery, operational stability, and measurable business value.
Makhanlal Chaturvedi University
Master Degree (MCA) · Computer Science
August 1, 2003 – June 30, 2005
Makhanlal Chaturvedi University
Bachelor Degree (BCA) · Computer Science
August 1, 1999 – June 30, 2002
Qatar National Bank
Senior IT Project / Program Manager
December 1, 2018 – Present
Doha, Doha, Qatar
Ahlibank
Senior Manager - PMO & Internal Audit
May 1, 2017 – November 1, 2018
Muscat, Muscat Governorate, Oman
GBM Co LLC
IT Manager / Commissioning
October 1, 2015 – March 1, 2017
Muscat, Muscat Governorate, Oman
UTS Global Pvt Ltd
Onsite Manager & Project Lead
May 1, 2014 – October 1, 2015
Pune, Maharashtra, India
JP Morgan Chase India
Manager IT / SQA, Scrum Master
January 1, 2011 – April 1, 2014
Delhi, Delhi, India
Mastek Ltd
Team Lead / Project Lead
October 1, 2007 – December 1, 2010
Delhi, Delhi, India
PaymentNet 10.0
October 1, 2007 – December 1, 2010
Payment gateway modernization, fraud detection integration, and multi-country regulatory compliance testing.
Employee Referendum System
October 1, 2007 – December 1, 2010
Employee voting system development, workflow integration, access control implementation, and functional testing.
303 Go-Live Program
October 1, 2007 – December 1, 2010
ERP rollout, financial module stabilization, integration testing, and go-live readiness assessment.
Learning Management System (LMS)
October 1, 2007 – December 1, 2010
LMS development, enrollment workflows, assessment engine validation, and multi-tenant deployment.
Celcom Axiata Berhad
October 1, 2007 – December 1, 2010
Telecom billing, ERP integration, mobility application testing, and customer service process transformation.
Customer Relationship Management (CRM)
October 1, 2007 – December 1, 2010
CRM platform enhancement, customer 360° integration, workflow optimization, and regulatory reporting alignment.
Ocean Insurance
October 1, 2007 – December 1, 2010
Insurance administration platform enhancement, policy management automation, and multi-country deployment support.
Data Management & Analytics Upgrade
October 1, 2007 – December 1, 2010
Enterprise data hub modernization, analytics engine upgrade, and integration of real-time data pipelines.
Elixir Insurance
October 1, 2007 – December 1, 2010
Life insurance product configuration, claims & underwriting module testing, enterprise data migration, and digital channel rollout.
Internal Audit & Process Improvement
October 1, 2007 – December 1, 2010
Internal audit support, process automation redesign, compliance validation, and operational risk assessment.
SITA Airport Systems Redevelopment
October 1, 2007 – December 1, 2010
Enhancement and support of SITA airport systems including operational database (AODB), baggage management, terminal communication modules, system integration, testing, deployment, and AMS activities for Muscat and Shalala airports.
Banking & Financial Application – CoreCard
October 1, 2007 – December 1, 2010
Development, testing, and integration of credit card processing modules, transaction settlement engines, and digital payment features.
Master Gas System Enhancement (Phase 3)
October 1, 2007 – December 1, 2010
SCADA-linked gas distribution system enhancements, performance testing, and operational reliability improvements.
Test Magic 5.0 Deployment
October 1, 2007 – December 1, 2010
Test automation framework deployment, card-based transaction workflow validation, and multi-region release management.
Banking and Financial Applications
October 1, 2007 – December 1, 2010
Core banking modernization, Murex integration validation, payments system upgrade, risk management module testing.
Corporate Billing & Customer Management (CBCM)
October 1, 2007 – December 1, 2010
Implementation of enterprise billing, CRM transformation, usage mediation validation, and revenue management system testing.
Oman Insurance Platform
October 1, 2007 – December 1, 2010
Policy administration system upgrades, claims workflow automation, regulatory reporting modules, and testing of integrated financial operations.
Banking and Financial Services Platform
October 1, 2007 – December 1, 2010
Core banking enhancement, payments integration, regulatory compliance testing, and UAT management
Security Enhancements for Critical Infrastructure
October 1, 2007 – December 1, 2010
Security assessment, infra hardening, secure-code review, vulnerability mitigation, implementation of security controls for critical systems.
Project Management Professional (PMI-PMP) Certified
PMI
June 1, 2026 – Present
Agile Certified Practitioner (PMI-ACP) Certified
PMI
June 1, 2026 – Present
Risk Management Professional (PMI-RMP) Certified
PMI
June 1, 2026 – Present
PRINCE2 Practitioner and Foundation
AXELOS
June 1, 2026 – Present
P3O Practitioner Certificate in Portfolio, Program and Project Office
AXELOS
June 1, 2026 – Present
ITIL v3 EXIN Certified
EXIN
June 1, 2026 – Present
COBIT 5 Foundation Certified
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's extensive experience across multiple industries (BFSI, Telecom, Oil & Gas, Insurance, Airports) and diverse geographical locations (Doha, KSA, London, Paris, USA, Malaysia, Singapore, UAE, India, Oman) demonstrates a high degree of adaptability and cultural awareness. Their involvement in multi-vendor ecosystems and global program delivery indicates a strong ability to collaborate and integrate within varied organizational cultures. The breadth of projects, from core banking modernization to sustainability programs and AI/ML initiatives, shows a versatile and forward-thinking approach, contributing to a strong cultural fit for an organization seeking dynamic leadership.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, strategic vision, and operational execution capabilities. Their experience in managing diverse stakeholders, leading cross-functional teams, and implementing robust governance frameworks indicates excellent soft skills for a Program Manager role. The ability to translate business requirements into actionable plans, optimize resource utilization, and drive change management initiatives aligns well with the operational demands of the target role. The candidate's focus on continuous improvement and process optimization further enhances their operational fit.