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Customer Support Associate with 7+ years in SaaS Support & Payment Solutions
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Results-driven professional with expertise in customer service, SaaS support, payment solutions, credit card verification, fraud analysis, compliance review, banking support, and customer relationship management. Demonstrated ability to work in high-volume environments while maintaining accuracy, regulatory alignment, and excellent customer experience standards.
Clara's College of Commerce, Mumbai
Bachelor of Commerce
N/A – June 30, 2019
Prof Ramnath Pandey Junior College
Higher Secondary Certificate
N/A – May 31, 2013
Children Welfare Centre High School
Secondary School Certificate
N/A – May 31, 2011
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Cultural Fit Analysis
The candidate's diverse experience across different customer service roles (SaaS, banking, airline) suggests adaptability and a broad understanding of customer needs in varied contexts. Their focus on customer satisfaction, accuracy, and compliance aligns well with a service-oriented culture. The emphasis on collaboration with internal teams also indicates a team-player mindset.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills including communication, problem-solving, and customer-first mindset, which are crucial for a Customer Support Associate role. Their experience in high-volume environments and ability to work under pressure indicates good operational fit. The candidate also highlights adaptability to new systems and tools, which is beneficial for evolving support environments.