Help & Supportcareers@gravityer.com
Trainer with 2+ years in Product, Process & Soft Skills Training
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Result oriented Training Specialist with 2.5 years of experience in product, process and soft skills training, seeking higher position. Proven track record of boosting lead to conversion rates by 25%, reducing escalation by 30% and enhancing customer experience through strategic coaching and skill development. Adept at integrating soft skills into core operations, fostering team capability and aligning training programs with organizational goals to deliver measurable results. Strong leadership skills and a commitment to achieve business objective.
Teleperformance
Product, Process and Soft Skills Trainer
May 1, 2024 – Present
India
Teleperformance
Product, Process and Soft Skills Trainer
May 1, 2024 – Present
India
Cogent E-services Limited
Product and Process Trainer
June 1, 2023 – May 1, 2024
India
Cogent E-services Limited
Soft Skill Trainer
June 1, 2023 – May 1, 2024
India
Cogent E-services Limited
Customer Service Associate
April 1, 2022 – June 1, 2023
India
Training Program, LEAN
Unknown
August 1, 2025 – Present
Training Program, Six SIGMA
Unknown
January 1, 2025 – Present
Training Program, Escalation Desk
Unknown
January 1, 2024 – Present
Trainer, LOB Neo for Corporate
Unknown
January 1, 2024 – Present
Trainer, LOB Commercial Credit Card
Unknown
December 1, 2023 – Present
Training Program, Project Vinamra
Unknown
August 1, 2023 – Present
Trainer, LOB Corporate Internet Banking
Unknown
August 1, 2023 – Present
Trainer, LOB Corporate Help Desk Pratham
Unknown
June 1, 2023 – Present
Cultural Fit Analysis
The candidate has extensive experience in training roles within the BPO sector, specifically at Teleperformance and Cogent E-services. Their certifications in various LOBs (Line of Business) and training programs (LEAN, Six SIGMA) demonstrate a commitment to continuous improvement and a structured approach to training, which aligns well with a performance-driven culture. The progression from Customer Service Associate to various Trainer roles shows dedication and growth within the industry.
Soft Skills & Operational Fit
The candidate's experience as a trainer, particularly in soft skills, indicates strong communication, interpersonal, and coaching abilities. Their focus on data-driven coaching and process improvement suggests an operational mindset geared towards measurable results. The ability to adapt training methods to diverse learning styles is a key asset for operational fit.