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Customer Support Associate with 7+ years in IT Service Desk and Technical Support
Highly motivated IT Service Desk System Support Technician with 7.7 years of experience in providing technical support, troubleshooting hardware and software issues, and managing service tickets. Proven ability to assist end-users, coordinate events, and maintain records, with strong skills in customer service, ticketing systems, and IT system support. Eager to leverage a diverse background in IT and administration to contribute to a dynamic team.
Torque IT, Cape Town
IT System Support
August 1, 2018 – June 30, 2019
Torque IT, Cape Town
IT Technical Support
August 1, 2016 – June 30, 2017
Uxolo High School, Cape Town
Grade 12
June 1, 2012 – May 31, 2013
Stowe Holdings, Cape Town
IT Service Desk System Support Technician L1 & L2
March 1, 2025 – Present
Cape Town, Western Cape, South Africa
Gijima (NSFAS), Cape Town
IT Service Desk L1 Analyst Intern
February 1, 2024 – January 1, 2025
Cape Town, Western Cape, South Africa
Philippi Arts Centre, Cape Town
Facilitator & Administrator
November 1, 2020 – January 1, 2024
Cape Town, Western Cape, South Africa
University Of Stellenbosch, Cape Town
IT Service Desk Support L1 Intern
November 1, 2016 – December 1, 2018
Cape Town, Western Cape, South Africa
Cultural Fit Analysis
The candidate's diverse experience, including an arts center role alongside IT support, suggests adaptability and a broad perspective. The consistent pursuit of IT support roles indicates a clear career path and dedication to the field. The experience in different organizational settings (university, government contractor, private company) demonstrates an ability to integrate into various work cultures. The target role of 'Customer Support Associate' aligns well with the candidate's direct experience in providing user assistance and managing customer-facing IT issues.
Soft Skills & Operational Fit
The candidate's experience as a Facilitator & Administrator suggests skills in coordination, record management, and community engagement, which can translate to strong organizational and interpersonal skills beneficial for customer interaction and operational efficiency in a support role. The repeated IT Service Desk roles indicate a consistent work attitude towards problem-solving and user assistance.