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Operations Administrator | Logistics, risk & compliance.
Operations, Customer Service, and Administration professional with a BCom Honours degree in Transport Economics with over 3+ years of experience across rail logistics, customer service, banking operations, government administration, telecommunications, and commercial infrastructure environments. Proven track record supporting multi-million-rand logistics and infrastructure initiatives, compliance-driven operations, customer-facing services, and enterprise risk management functions within highly regulated organisations. Experienced in operational coordination, commercial support, reporting, stakeholder engagement, and systems-based administration, with exposure to public-private partnerships, ERP systems, regulatory compliance, and cross-functional project execution. Recognised for strong analytical capability, attention to detail, and the ability to maintain high service standards in fast-paced operational environments.
Stellenbosch University
BCom Honours · Transport Economics
August 1, 2021 – June 30, 2021
Stellenbosch University
BCom · Management Sciences
August 1, 2016 – June 30, 2019
Lowveld High School
Grade 12/ Matric
June 1, 2010 – May 31, 2014
Western Cape Mobility Department
Assist. Officer
March 16, 2026 – Present
Cape Town, Western Cape, South Africa
Capitec Bank
Customer Service Representative Banking - Freelance AI Trainer
September 15, 2025 – March 5, 2026
City of Johannesburg Metropolitan Municipality, Gauteng, South Africa
Transnet Freight Rail
Graduated Trainee
December 1, 2022 – November 30, 2024
City of Johannesburg Metropolitan Municipality, Gauteng, South Africa
Thales Digital Identity & Security
Customer Support Associate
January 17, 2022 – November 30, 2022
Gauteng, South Africa
Stellenbosch University (Scimathus)
Lecturer
January 2, 2019 – November 30, 2019
Stellenbosch, Western Cape, South Africa
Golden Key International Honour Society
Senior Core Member, Event Coordinator
October 1, 2018 – November 30, 2019
Stellenbosch, Western Cape, South Africa
Cultural Fit Analysis
The candidate has diverse experience across government, banking, logistics, and telecommunications sectors, indicating adaptability. Their academic background in Transport Economics and Management Sciences, combined with practical experience in operational roles, suggests a structured and analytical mindset. While the direct AI experience is limited to 'Freelance AI Trainer' (which lacks detail), the operational and data management skills provide a foundational fit for an AI Operations Associate role. The breadth of experience suggests an ability to work in varied organizational cultures.
Soft Skills & Operational Fit
The candidate demonstrates strong organizational, administrative, and problem-solving skills. Their experience in customer service and stakeholder engagement indicates good communication and collaboration abilities. The focus on compliance and detailed record-keeping suggests a methodical and responsible approach to operations, which is a good fit for an AI Operations role requiring precision and adherence to protocols.