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IT Support Technician with 1+ years in IT Support & GRC
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Assessing your cultural and operational fit
Results-driven ICT graduate with practical experience in IT support, software development, data analysis, and IT Governance, Risk & Compliance (GRC). Skilled in developing web applications, analysing data, troubleshooting technical issues, and supporting business and IT operations. Currently pursuing an Advanced Diploma in Business Analysis, combining technical expertise with business process improvement and strategic decision-making. Passionate about leveraging technology to deliver innovative, secure, and data-driven solutions.
Rhodes University
Advanced Diploma · Business Analysis
August 1, 2026 – Present
Sol Plaatje University
Diploma · Information and Communication Technology (ICT)
N/A – June 30, 2025
Sol Plaatje University
IT Support / Technical Assistant
February 1, 2026 – Present
Northern Cape, South Africa
Deviare
IT Governance, Risk & Compliance (GRC) Apprentice
January 1, 2025 – May 1, 2025
India
Baapo Consulting Engineers & Projects
IT Support Technician (Part-Time)
January 1, 2022 – June 1, 2022
India
pinIT Freelance Platform (Final Year Project)
June 23, 2026 – Present
• Developed a freelance marketplace using React, Django, and Bootstrap.• Implemented secure authentication and location-based search.• Designed escrow-style payment workflows.
Data Analysis & Visualization Projects
June 23, 2026 – Present
• Cleaned and analysed datasets using Python.• Built visual reports and generated business insights.
Introduction to Cybersecurity
Cisco
June 1, 2026 – Present
Cyber Threat Management
Cisco
June 1, 2026 – Present
Fundamentals of Data Visualization with Tableau
Coursera
June 1, 2026 – Present
Agile with Atlassian Jira
Coursera
June 1, 2026 – Present
Business Analysis & Process Management
Coursera
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across academic IT support, GRC apprenticeship, and part-time IT support, combined with project work in web development and data analysis, indicates adaptability and a broad interest in technology. The pursuit of an Advanced Diploma in Business Analysis and various certifications demonstrates a commitment to continuous learning and professional growth. These attributes suggest a good cultural fit for a dynamic role that requires both technical understanding and client-facing skills, aligning with a proactive and improvement-oriented work environment.
Soft Skills & Operational Fit
The candidate's resume highlights core competencies such as Analytical Thinking, Problem Solving, Technical Troubleshooting, Communication, Teamwork, Time Management, Adaptability, and Attention to Detail. These skills are crucial for an IT Sales Support role, enabling effective client interaction, issue resolution, and collaborative work within a sales team. The experience in academic and consulting environments suggests an ability to adapt to different operational contexts.