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Application Support with 10+ years in Production Support, SQL Server, and Gaming Tech
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Assessing your cultural and operational fit
Results-driven IT professional with 20+ years of progressive experience in Production/Application Support, SQL Server Database Administration, Systems Administration, and Gaming Technology. Deep expertise in mission-critical .NET application support, T-SQL scripting, Azure cloud environments, and enterprise incident management. Proven track record supporting highly regulated gaming and hospitality technology environments across Las Vegas, including Aristocrat, Boyd Gaming, and The Cannery. Adept at bridging technical and business teams, delivering high availability under SLA pressure, and driving continuous improvement across complex IT ecosystems. Currently pursuing CompTIA Security+ and full-stack development to align with Las Vegas's fast-growing cybersecurity and cloud computing demands.
University of Phoenix
Bachelor of Science · Information Systems
August 1, 2002 – June 30, 2004
Fidelitrade
Production Support / Application Support Analyst
September 1, 2024 – March 1, 2026
Las Vegas, Nevada, United States
Aristocrat Technologies
Customer Product Support Analyst – Level II
October 1, 2021 – September 1, 2024
Las Vegas, Nevada, United States
QuestX Software
IT Support Specialist – Tier 1
June 1, 2020 – October 1, 2021
Las Vegas, Nevada, United States
Poker Palace
IT Manager
April 1, 2019 – January 1, 2020
Las Vegas, Nevada, United States
ShopTech
Level 1 Software Support Specialist
October 1, 2018 – January 1, 2019
Las Vegas, Nevada, United States
Shift4
Installation & Configuration Technician
April 1, 2018 – September 1, 2018
Las Vegas, Nevada, United States
The Cannery / Boyd Gaming
Technical Application Support Engineer
April 1, 2017 – April 1, 2018
Las Vegas, Nevada, United States
Sutherland Global Services
Technical Support Engineer
October 1, 2016 – April 1, 2017
Las Vegas, Nevada, United States
Compuvision
NOC Network Engineer
September 1, 2013 – September 1, 2014
Las Vegas, Nevada, United States
Harrah's / Caesars Entertainment
Desktop Support Analyst
November 1, 2011 – July 1, 2013
Las Vegas, Nevada, United States
Disney Company (ACS)
Executive IT Support Specialist
September 1, 2005 – August 1, 2009
Burbank, California, United States
AMGEN (via HP)
Help Desk Technician
June 1, 2004 – August 1, 2005
Las Vegas, Nevada, United States
CompTIA A+ Certified
CompTIA
June 1, 2026 – Present
CompTIA Network+ Certified
CompTIA
June 1, 2026 – Present
Full-Stack Web Development
Unknown
June 1, 2026 – Present
Microsoft Windows 7 & Server 2008 R2 Certified
Microsoft
June 1, 2026 – Present
CompTIA Security+
CompTIA
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across various industries (financial, gaming, hospitality, manufacturing, government) and company sizes suggests adaptability and a broad understanding of different operational cultures. Their long tenure in support roles, including executive support, indicates a service-oriented mindset. The pursuit of new certifications and skills (Security+, Full-Stack Web Development) shows a commitment to growth and staying current with industry trends, which aligns well with a culture of continuous improvement. The military veteran status often implies discipline, teamwork, and problem-solving under pressure.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through extensive experience in 24/7 support environments, incident management, and SLA adherence. Their background in coordinating with various stakeholders (development, QA, business, third-party vendors) highlights good collaboration and communication skills. The continuous learning initiative (LinkedIn Learning, pursuing Security+, Full-Stack Web Development) indicates a proactive attitude towards skill enhancement and adaptability.