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Client Partner with 10+ years in Enterprise Service Delivery & Digital Transformation
Senior Client Partner and Enterprise Service Delivery Leader with 24 years of experience leading delivery of large, global accounts across Banking, Financial Services, Energy, and Real Estate sectors. Proven ability to own P&L, drive account growth, and deliver stable, SLA-driven operations at scale. Recognized for building and scaling outsourcing engagements, establishing SLA-led operating models, and driving executive-level partnerships across US, UK, and Australia. Combines strategic leadership with hands-on operational command to ensure service reliability, client confidence, and sustained business expansion.
Indian Institute of Technology, Guwahati
PG Certification · AI/ML
January 1, 2025 – May 1, 2026
India Institute of Management, Bangalore
Executive Education Short Course · Cyber Security
July 1, 2021 – July 1, 2021
MIT Sloan School of Management, Massachusetts
Data Monetization
July 1, 2021 – September 1, 2021
INSEAD
Executive Strategy and Making Tactical Decision in a Digital Era
June 1, 2018 – August 1, 2018
Maharshi Dayanand University
Bachelor of Engineering · Mechanical
August 1, 1995 – June 30, 1999
Tata Consultancy Services (TCS)
Senior Delivery Partner / Client Partner
August 1, 2017 – May 1, 2025
Australia
Tata Consultancy Services (TCS)
Digital Program Manager
March 1, 2008 – July 1, 2017
India
IBM Private Ltd
Senior Advisory Consultant
November 1, 2006 – May 1, 2008
India
iFlex Solutions Ltd
Senior Business Analyst
September 1, 2005 – October 1, 2006
India
Tata Consultancy Services (TCS)
IT Analyst & Developer
March 1, 2001 – August 1, 2005
India
Cultural Fit Analysis
The candidate exhibits a strong cultural fit for a senior leadership role like Client Partner, given their extensive experience in global organizations (TCS, IBM), managing diverse client portfolios across multiple geographies (US, UK, Australia, NZ, India), and leading multi-cultural teams. Their continuous learning mindset, evidenced by recent and ongoing executive education in AI/ML, Cyber Security, and Data Monetization, indicates a proactive approach to staying relevant in a rapidly evolving technological landscape. The breadth of their experience across various industries and types of engagements (outsourcing, digital transformation, ERP upgrades) suggests adaptability and a broad perspective, which are valuable for a client-facing leadership role.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in leadership, stakeholder management, crisis management, and adaptability, as evidenced by their extensive experience in leading global teams, managing executive relationships, and driving complex transformations. Their operational fit is high, with a proven track record in establishing SLA-driven models, governing service performance, and implementing continuous improvement programs. The ability to balance structured planning with adaptability in dynamic environments is a significant asset.