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Sr. Business Analyst with 3+ years in Data Analysis & Client Services
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Results-driven professional with experience in customer support, technical troubleshooting, and client query resolution at Genpact and Concentrix. Skilled in application support, ticketing systems, Active Directory management, and financial documentation processing within fast-paced environments. Recently completed business analyst training with hands-on experience in Excel, SQL, Power BI, and Tableau, including data cleaning, dashboard development, and business data analysis. Seeking an opportunity to leverage analytical, technical, and problem-solving skills in a Business Analyst role.
EXCELR
Certification · Business Analyst
August 1, 2025 – Present
DELHI UNIVERSITY
Bachelor · Commerce
August 1, 2017 – June 30, 2020
ExcelR Global Certificate Training for Professionals
Business Analyst Internship
September 1, 2025 – Present
Bengaluru, Karnataka, India
Concentrix India Pvt Ltd
IT Service Desk L1 Support
March 1, 2024 – September 1, 2025
India
Certification in Business Analyst
EXCELR
September 1, 2025 – Present
Cultural Fit Analysis
The candidate's background includes customer support and technical support roles, which often require adaptability, teamwork, and client-facing communication. The recent pursuit of a Business Analyst certification and internship demonstrates a clear career transition goal and a proactive approach to skill development. The diversity of roles, from customer support to a business analyst internship, suggests an individual open to learning and growth, which can contribute positively to cultural fit. However, the limited project diversity and the relatively short duration of the internship mean that the depth of experience in core BA functions is still developing.
Soft Skills & Operational Fit
The candidate's experience in IT Service Desk L1 Support and Apprenticeship roles at Concentrix and Genpact suggests strong client handling, communication, and problem-solving skills, which are valuable for a Business Analyst role. The ability to diagnose and resolve technical problems and manage Active Directory tasks indicates a foundational understanding of IT operations. The profile summary also highlights experience in customer support and technical troubleshooting, which are transferable soft skills.