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Head of Product @Integral | Lead Customer Engineer | Building at the intersection of Integrations, Platform & Product | Alloy River, Integral, Ex-Instacart/PagerDuty
I operate at the intersection of solutions engineering, integrations, and product. Over the past decade, I’ve worked across high-growth startups and enterprise platforms, owning complex customer problems end-to-end - from pre-sales discovery to implementation, debugging, and long-term scalability. At Integral (now evolving into Alloy River), I lead customer-facing solutions and platform development for digital asset and fintech systems. I’ve built internal tooling, improved product performance at scale, and worked closely with engineering and product teams to turn real customer pain points into shipped features. Previously at Instacart, PagerDuty, and D-Wave, I partnered with enterprise customers to deliver integrations, unblock high-impact issues, and accelerate deal closures - often stepping in where product, engineering, and customer needs overlap. I enjoy working in ambiguous environments where the path isn’t defined - building systems, improving processes, and helping teams move faster. Lately, I’ve been leaning more into product thinking - using data, customer feedback, and hands-on development to influence roadmap decisions and drive meaningful outcomes. Core areas: • API integrations & distributed systems • Customer-facing solution architecture • Internal tooling & automation (Python, SQL, TypeScript) • Product feedback loops & execution • Cross-functional leadership (Eng, Product, GTM)
Dataquest.io
Data Engineering
June 1, 2024 – Present
Udemy Alumni
Certificate, SQL for Data Analysis
January 1, 2017 – January 1, 2017
Massachusetts Institute of Technology
Certificate, Introduction to Computer Science and Programming Using Python
January 1, 2011 – January 1, 2012
University of Toronto
Bachelor of Science - BS, Software Engineering in Computer Science
January 1, 2011 – January 1, 2016
David & Mary Thomson CI
Ontario Secondary School Diploma, Computer Science
January 1, 2007 – January 1, 2011
Integral
Head of Product
January 1, 2026 – Present
Toronto, Ontario, Canada · Remote
Alloy River
Member of Technical Staff
January 1, 2025 – Present
Toronto, Ontario, Canada · Remote
Integral
Founding Customer Engineer
October 1, 2024 – Present
Toronto, Ontario, Canada · Remote
PumpkinBytes
Founder, Customer Solutions Engineer
June 1, 2023 – January 1, 2026
Ontario, Canada · Remote
Instacart
Lead Enterprise Support & Solutions Engineer
June 1, 2023 – October 1, 2024
Toronto, Ontario, Canada · Remote
D-Wave Systems Inc.
Senior Service & Software Solutions Engineer
April 1, 2022 – May 1, 2023
Remote
Aiven
Senior Software Engineer, Support Automations
August 1, 2021 – April 1, 2022
Toronto, Ontario, Canada · Remote
Instacart
Founding Enterprise Solutions Engineer, Lead
April 1, 2020 – August 1, 2021
Toronto, Ontario, Canada · Remote
PagerDuty
Senior Software Engineer - Professional Services
September 1, 2019 – March 1, 2020
PagerDuty
Technical Support Engineer (L3/L4 Support)
October 1, 2018 – October 1, 2019
Veryon
ChronicX Integration Solutions Engineer
June 1, 2017 – October 1, 2018
Ontario, Canada
CaseWare International Inc.
API Solutions Engineer
July 1, 2016 – June 1, 2017
Toronto, Canada Area
University of Toronto
Software Developer as a Research Assistant
January 1, 2016 – September 1, 2018
University of Toronto
Outreach Facilitator & Web Assistant
September 1, 2015 – February 1, 2016
Intact
IT Application Developer Co-op
September 1, 2014 – December 1, 2014
Greater Toronto Area, Canada
University of Toronto
Teaching Assistant
January 1, 2014 – December 1, 2018
MicroComp Solution Inc
Software Engineering Intern
April 1, 2013 – March 1, 2014
Greater Toronto Area, Canada
Rex's Den
Kitchen Assistant
January 1, 2013 – January 1, 2014
Toronto, Ontario, Canada
Toronto Computer Crews
Founder & Independent Technical Support
January 1, 2012 – February 1, 2014
Greater Toronto Area, Canada
McDonald's Corporation
Crew Member
June 1, 2011 – February 1, 2012
Toronto, Canada Area
Toronto District School Board
Youth Community Development Worker - Por Amor
June 1, 2010 – September 1, 2010
Greater Toronto Area, Canada
Harveys Restaurant
Cashier, Prep Cook, Grill Cook
February 1, 2009 – August 1, 2009
Greater Toronto Area, Canada
SQL Data Analysis: Film Rentals
April 1, 2017 – Present
Working with 16 tables of thousands of data consisting information about film, rental, store, customers, payments, etc. - Analysis of revenue made by certain genre of movies - Analysis of user groups who rents more of certain genre - Analysis of each user to check what kind of genre they are more into - Analysis of inactive users who haven't rented anything in 6+ months - Analysis of Revenue made by actors - Analysis of Stores with least revenue per inventory Technology Used: MySQL Software Used: HeidiSQL, MySQL Workbench
UTeach
January 1, 2016 – Present
Working under two assistant professors at UofT to develop an educational technology based Web Application that would allow students to interact with each other, develop collaborative study skills, and teach each other beginner's and intermediate programming concepts. Using Python, Flask, MySQL, Backbone.js
Code-Mangler
January 1, 2016 – Present
Working under two assistant professors at UofT to develop an educational technology based web application to help and challenge students learn and understand programming and object oriented concepts better. Using: Python, Go, Backbone.js, MongoDB.
Simple Router
December 1, 2015 – Present
Role: Developer, Designer, Tester Using: C, Mininet - Developed a Simple Router with a static routing table - Developed the process of the packets and forward them to the correct outgoing interface - Completed all the requirements and successfully passed 100% test-cases *Repository is private. Please let me know if you would like to access.
NAT Router
December 1, 2015 – Present
Role: Developer & Tester Using: C, Mininet - Extension on the Simple-Router project - Developed a simple NAT that can handle ICMP and TCP
RC4 Implementation
October 1, 2015 – Present
Using: Python - Developed and implemented RC4 encryption & decryption RC4 is a stream cipher that uses Key-scheduling algorithm
Tap Tap Bug [JavaScript Game]
August 1, 2015 – Present
Role: Developer, Tester Using: HTML5, CSS3, JavaScript, Canvas. - Designed a javascript game on HTML Canvas. - Tap the bug before it reaches the food
Project InVolg
August 1, 2015 – Present
Role: Application Developer, UAT Tester and Designer Using: MEAN Stack -- MongoDB/ExpressJS/AngularJS/NodeJS - Developed a web application that would connect volunteers and organizations - User accounts: Admins, Volunteers, Organizations - Searching Organization/Volunteers - Profiles *It can be run through heroku
WamUp (Wake them up)
April 1, 2015 – Present
Using: Android SDK, MockUp tools, InVision • Teamed up with a group of energetic 5 potential software developers to create a prototype to tackle sleep inertia • Targeted audience with unbalanced sleeping pattern: Pilots, Air-hostesses, On-call employees, etc • Analyzed the problem space to develop the most effective solution • Designed an interactive prototype and a story board to explain functionality of the prototype • Certified as one of the top and an excellent prototypes in the class
Matplotlib Feature Development and Analysis
April 1, 2014 – Present
Roles: Tester, Developer and Software Analyst Using: Python, matplotlib, Visual Paradigm • Managed a group of 8 students on an open source project to develop and to debug enhancements to matplotlib • Analysed and created multiple UML diagrams of important objects, classes and functionality • Diagnosed selected bugs in various matplotlib features; and provided fixes and solutions • Designed and developed new features to disable MultiCursors, completed unit testing on developed features • Created and provided project reports and software documentations in four different phases
TA Aid Application
December 1, 2013 – Present
Roles: Co-Project Leader, Application Developer and Tester Using: Java, JDBC, SQL, SDK tools, XML, eclipse We developed an Android application as a 3rd year Software Engineering project to assist the TA's to fulfill their responsibilities. Features included: - Lesson Plans - Timetable Integration - Announcements through Emails - Grading Duty: • Managed a group of 5 software developers to create an android app using Android SDK tools for aiding TA • Designed the UI and layout for the application using XML & developed multiple features of the application • Completed testing of multiple functionalities using Junit and completed software documentation and report
Application Development with Python & Java
August 1, 2013 – Present
Roles: Developer and Tester Using: Java, Python, C • Developed games with interactive UI (Battleship, Blackjack, Pacman with GUI, Pokemon Replica, 6 degrees of Kevin Bacon)
Shopping Database Developer and Database
April 1, 2013 – August 1, 2013
Roles: Java and SQL Developer. Using: Eclipse, mysql, JDBC. • Developed an online shopping software for clients on a mysql server using Java • Designed and developed SQL database • Generated and created database reports of products, shoppers, etc using sql
Build a Backend REST API with Python & Django
Udemy
June 24, 2026 – Present
Python & Django RESTful API - Backend focused
Udemy
June 24, 2026 – Present
Modern JavaScript (Complete guide, from Novice to Ninja)
Udemy
June 24, 2026 – Present
SQL for Beginner Data Analysis
Udemy
June 24, 2026 – Present
Data Analyst in Python
Dataquest.io
June 24, 2026 – Present
Full Stack Developer
Udacity
June 24, 2026 – Present
Cultural Fit Analysis
The candidate's project diversity, ranging from educational web apps to network routers and data analysis, shows a broad interest and adaptability. Their experience in various company sizes (startups like Integral, large corporations like Instacart, and specialized firms like D-Wave) suggests an ability to thrive in different organizational cultures. However, the target role is 'Machine Learning', and while there's a strong foundation in Python and data analysis, direct machine learning project experience or roles are not explicitly highlighted, which might indicate a gap in direct cultural fit for a specialized ML role without further upskilling.
Soft Skills & Operational Fit
The candidate demonstrates strong problem-solving, communication, teamwork, and leadership skills through their various roles. Their experience in customer-facing solutions engineering and support indicates a good operational fit for roles requiring client interaction and technical issue resolution. The ability to lead scrum meetings and manage projects suggests strong organizational and agile methodology adherence.