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Senior Analyst with 7+ years in project management, data analysis & CRM.
Experienced Business Analyst with 7.2 years in professional practice, specializing in pre-sales and core business analysis functions. Proven ability to oversee key performance metrics, manage software engineering teams, and translate complex requirements into actionable insights. Skilled in conducting market analysis, collaborating with cross-functional teams, and delivering impactful presentations to senior management. Proficient in ensuring quality, reliability, and scalability of applications while driving process improvements and stakeholder alignment.
Viswanetra College - Kakatiya University
B com · Computer application
N/A – June 30, 2019
Vikas junior college - TSBI
Mpc · Intermediate
N/A – May 31, 2016
CJV High school - SSC
High Schooling
N/A – May 31, 2014
Elision Technologies Private Limited
Pre Sales BUSINESS ANALYST – Senior Analyst
November 1, 2025 – March 1, 2026
Ahmedabad, Gujarat, India
Deepija Telecommunication Private Limited
BUSINESS ANALYST – Senior Analyst
August 1, 2023 – Present
Hyderābād, Telangana, India
Deepija Telecommunication Private Limited
Business Analyst
February 1, 2023 – August 1, 2023
Hyderābād, Telangana, India
Airtel Telecom Store
Operations Executive
March 1, 2019 – May 1, 2022
Hyderābād, Telangana, India
CANARA BANK
June 1, 2026 – Present
CONTACT CENTER SOFTWARE SOLUTION IMPLEMENTATION WITH ERP, API AND CRM INTEGRATIONS-350 USERS
TRUE CREDITS PRIVATE LTD
June 1, 2026 – Present
CONTACT CENTER SOLUTIONS WITH LEAD SQUARE CRM INTEGRATION AND CALL STATUS API WITH ENCRYPTION/DECRYPTION – 450+ users
DEM INFRAVENTURES
June 1, 2026 – Present
DUAL SOFTWARE COMMUNICATION WITH ERP AND WORDPRESS TOOL MODIFICATIONS- 150 Users
GURMAN INDUSTRIES
June 1, 2026 – Present
CONTACT CENTER SOLUTION WITH SALESFORCE AND WIDGET INTEGRATION – API INTEGRATIONS CALL STATUS, DATA UPLOAD AND CLICK TO CALL APIs.
APARNA CONSTRUCTIONS
June 1, 2026 – Present
CONTACT CENTER SOFTWARE SOLUTION WITH SELL DO CRM INTEGRATION AND CALL STATUS, DATA UPLOAD API
DUBAI CHARITY ASSOCIATION
June 1, 2026 – Present
CONTACT CENTER SOLUTIONS WITH WIDGET AND SALESFORCE CRM INTEGRATION ALSO API INTEGRATIONS - 30 USERS.
CENTER FOR GOOD GOVERNANCE
June 1, 2026 – Present
CONTACT CENTER SOLUTION WITH CHATBOT, EMAIL AND API INTEGRATIONS - 60 Users.
BANGLORE HOSPITAL
June 1, 2026 – Present
CONTACT CENTER SOLUTION WITH GUPSHUP, EMAIL, AND CHATBOT INTEGRATIONS 190 USERS
LIVE DIGITAL
June 1, 2026 – Present
CONTACT CENTER SOLUTION WITH ERP INTEGRATION AND API INTEGRATION – 650 USERS
OPUS INDUSTRIES
June 1, 2026 – Present
CONTACT CENTER SOLUTION WITH UPGRADES AND INTEGRATION OF API'S & LEAD SQUARE CRM INTEGRATION.
КОТАК MAHINDRA BANK
June 1, 2026 – Present
CONTACT CENTER SOLUTION WITH TICKETING, BCT, DATA UPLOAD API, ERP INTEGRATIONS.
Data Analysis and interpretation Using Excel
Udemy
June 1, 2026 – Present
Agile Expertise Using JIRA
Atlassian University
June 1, 2026 – Present
Business Analysis and process improvement
Coursera
June 1, 2026 – Present
Foundation to Project Management
June 1, 2026 – Present
Six Sigma - Project management
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's project experience spans various industries (finance, healthcare, government, construction), indicating adaptability and a broad understanding of different business contexts. Their roles consistently involve collaboration with diverse teams (Product, Technology, UX, Sales), suggesting a collaborative work style. The emphasis on process improvement, data-driven decision-making, and client-facing roles aligns with a results-oriented and customer-focused culture. The certifications in Agile and Project Management further support a structured and efficient approach to work.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in communication, stakeholder management, and leadership, as evidenced by their experience in managing teams, presenting to senior management, and coordinating with various departments. Their operational fit is good, with a clear focus on process improvement, KPI optimization, and ensuring quality and scalability of applications. The candidate's experience in handling multiple engagements simultaneously and problem-solving aligns well with senior analyst responsibilities.