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Operations and Compliance Manager with 5+ years in Banking Operations & Compliance
Bringing 5+ years of Banking Operations, Transactions Monitoring and Compliance Management and Client Engagement expertise, I excel in Loan Processing, Disbursements Management, KYC Validations & Analysis, and MIS Reporting. My proficiency extends to digital banking settlement & reconciliation, Clearing & Settlements of Digital Banking Payment products like NEFT, RTGS, BBPS, and UPI. Skilled in banking interface, loan Validations & Compliance activities with Ember applications, and MSOffice Suite. With an additional 3 years of billing process management in civil engineering, I am dedicated to optimizing customer experience, driving revenue growth, and conducting comprehensive customer due diligence (CDD) for risk assessment. I am committed to achieving operational excellence and regulatory compliance.
Manipal Academy of Higher Education (MAHE)
PG Diploma in Banking · Banking
August 1, 2020 – June 30, 2020
Maulana Abul Kalam Azad University of Technology (WBUT)
B Tech · Civil Engineering
August 1, 2016 – June 30, 2016
West Bengal Board
Higher Secondary
June 1, 2012 – May 31, 2012
West Bengal Board
Secondary
June 1, 2010 – May 31, 2010
Freelancing
Operation Consultant (Independent Assignment)
January 1, 2025 – Present
Kolkata, West Bengal, India
Liquiloans NDX P2P Pvt Ltd
Operations Manager (Banking Operations)
September 1, 2023 – November 1, 2023
Mumbai, Maharashtra, India
RBL Bank Ltd
Assistant Manager (Digital Banking Operations)
February 1, 2020 – September 1, 2023
Mumbai, Maharashtra, India
A.S & C.C
Assistant Engineer
September 1, 2017 – March 1, 2019
Kolkata, West Bengal, India
Enviro Systems & Equipment Inc.
Trainee Engineer
August 1, 2016 – September 1, 2017
Kolkata, West Bengal, India
Automation Project
February 1, 2020 – September 1, 2023
Led an Automation project focused on NEFT, RTGs, and BBPs (Inward and outward) reconciliations, achieving a commendable 20% reduction in processing time.
NEBOSH Award in Health and Safety
NEBOSH
June 1, 2026 – Present
AML KYC and Due Diligence
NISM
January 1, 2025 – Present
SAP FICO on SAP S/4 HANA
SAP
January 1, 2025 – Present
Cultural Fit Analysis
The candidate's diverse experience across banking operations, compliance, and even civil engineering (early career) suggests adaptability. Their involvement in process improvement, automation projects, and training junior staff indicates a proactive and collaborative mindset. The pursuit of certifications during a career break highlights a strong drive for continuous learning and staying updated with industry standards, which aligns well with a culture of growth and excellence. The project diversity and role alignment with the target role are strong.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit for an Operations and Compliance Manager role, showcasing leadership in managing daily operations, resolving escalations, and ensuring regulatory adherence. Soft skills include team leadership, problem-solving, attention to detail in reconciliation, and effective communication for training and stakeholder coordination. The career break for health rehabilitation, followed by proactive certification acquisition, indicates resilience and a commitment to continuous professional development.