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Partnership Manager with 7+ years in payment gateway & POS, skilled in product analysis & escalation
Around 5.6 years of experience in three organizations regarding payment gateway and Point of Sale (PoS) with extensive product analysis skills with an ability to connect dots from big picture perspective. Flexible in adapting ambiguous environment, utilizing my skills and ability to achieve objective in these competitive environment. Excellent communication and follow-up skills with diverse teams across and handled projects and queries both independently and in teams. Handling payment gateway and POS team for all queries regarding integration and carrying out activity by coordination with developer team via teams calls and assisting with testing needed while creating process note. Good listener skills for taking new requirement from merchants and communicating with internal stakeholders.
Mumbai University
Bachelor of Engineering · Information Technology
August 1, 2011 – June 30, 2015
MSBTE
Diploma · Information Technology
August 1, 2008 – June 30, 2011
HDFC BANK
DEPUTY MANAGER
January 1, 2024 – Present
India
WORLDLINE EPAYMENTS INDIA PVT LTD
TEAM ASSISTANT EXECUTIVE
January 1, 2020 – January 1, 2024
India
NTT DATA - ATOM TECHNOLOGIES LIMITED
MANAGEMENT TRAINEE
January 1, 2019 – January 1, 2020
India
Exceptional performance awards for quarter 2023
Unknown
January 1, 2023 – Present
Cultural Fit Analysis
The candidate's experience across three different organizations (NTT DATA, Worldline, HDFC Bank) in roles involving client interaction, technical support, and operational management within the payment industry suggests adaptability and a broad understanding of different corporate cultures. Their profile highlights teamwork and independent project handling, indicating a balanced approach to collaboration. The 'Exceptional performance awards' also suggest a results-oriented mindset, which aligns well with a dynamic partnership management role.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in communication, client handling, and escalation management, which are crucial for a Partnership Manager role. Their experience in coordinating with various internal and external stakeholders, understanding client requirements, and troubleshooting technical queries indicates a good operational fit for managing partnerships and ensuring smooth integrations. The ability to adapt to ambiguous environments and achieve objectives is also a positive indicator.