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Customer Support Associate with 6+ years in Customer Service & Data Analysis
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
With a knack for problem-solving and a passion for data-driven insights, I excel in analyzing trends and enhancing customer experiences. Let me be your frontline analyst, dedicated to optimizing support strategies and fostering lasting customer relationships.
Indira Gandhi National Open University
Bachelor of Arts
August 1, 2019 – June 30, 2022
Webel Institute
Diploma in Financial Accounts · Financial Accounts
August 1, 2018 – June 30, 2019
St. Thomas High School
Intermediate
N/A – May 31, 2019
31 West Global Services
Customer Service Executive
June 1, 2022 – Present
India
Teleperformance D.I.B.S
Customer Support Associate
August 1, 2020 – May 1, 2022
India
OYO Homes and Hotels
Senior Guest Relation Executive
October 1, 2019 – August 1, 2020
India
Data Analyst
Unknown
February 1, 2025 – Present
Cultural Fit Analysis
The candidate has worked in diverse customer service environments (outsourcing, hospitality), indicating adaptability. Their stated interests and educational background suggest a well-rounded individual. The target role of 'Customer Support Associate' aligns well with their professional experience. However, the lack of project diversity beyond direct customer service roles limits the assessment of broader cultural fit.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in customer service, problem-solving, and conflict resolution, which are critical for a Customer Support Associate role. Their experience in documentation and CRM management indicates good operational fit. The psychometric test score suggests moderate logical reasoning and work attitude, with potential areas for improvement in stress handling and team collaboration.