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Data Analyst with 4+ years in Power BI & SQL
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Assessing your cultural and operational fit
Data Analyst & Tools Administrator with 4+ years at HCLTech in IT Operations, Enterprise Tools Administration, and Business Reporting. Skilled in Power BI, SQL, Advanced Excel, Dashboard Development, RCA, and Process Optimization. Delivering actionable insights across offshore client engagements to drive operational excellence and digital transformation.
Amity University
Master of Computer Applications (MCA)
August 1, 2026 – June 30, 2028
Amity University
Bachelor of Computer Applications (BCA)
August 1, 2023 – June 30, 2026
National Institute of Open Schooling (NIOS)
Class XII · Science (PCM)
June 1, 2019 – May 31, 2021
Bokaro Ispat Senior Secondary School SEC-8B
Class X
June 1, 2016 – May 31, 2017
HCL Technologies
Tools Administrator & Data Analyst
December 1, 2021 – Present
Lucknow, Uttar Pradesh, India
Operational Analytics & Root Cause Analysis
December 1, 2021 – June 1, 2026
Analyzed large datasets via SQL and Excel to surface bottlenecks and risks; RCA recommendations measurably improved service quality. Built SLA tracking reports and alerting mechanisms for offshore project assignment monitoring.
Enterprise Dashboard Reporting
December 1, 2021 – June 1, 2026
Designed interactive Power BI dashboards for DFS, BHF, and SSBT projects; automated workflows cutting manual reporting effort significantly. Delivered executive-level KPI visibility enabling data-driven decisions across multiple offshore stakeholder groups.
Enterprise Tool Administration
December 1, 2021 – June 1, 2026
End-to-end administration of Nexthink, DFS, Lucy Tools, and SSBT platforms; proactive monitoring ensured uninterrupted operations and SLA adherence. Coordinated tool onboarding, access management, and platform health across DFS-VPS-LSM-SSO engagements.
ITIL® 4 Foundation
Axelos / People Cert
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience at HCL Technologies, an offshore service provider, indicates adaptability to diverse client engagements and stakeholder groups. Their progression from Scholar to Analyst shows a commitment to growth and learning within an organizational structure. The projects highlight a focus on delivering actionable insights and improving service quality, which aligns with a results-oriented culture. The breadth of tools administered and projects supported suggests a willingness to engage with various technical and business contexts.
Soft Skills & Operational Fit
The candidate demonstrates strong problem-solving, analytical thinking, and collaboration skills through their project descriptions and experience in RCA and process improvement. Their role as a Tools Administrator also suggests a good understanding of operational processes and SLA adherence, which is beneficial for a data analyst role focused on operational insights. The ITIL® 4 Foundation certification further supports a structured approach to service management.