Sunny Tehalyani

Communities Heritage Private limited

Ahmedabad, india

Since April 28, 2025

Skills

Small Business Operations

Experience

Communities Heritage Private limited

Manager- Pre sales

October 1, 2024 – Present

Ahmedabad, India

Caterpillar Signs Private limited

Team Leader

July 1, 2022 – September 1, 2024

Ahmedabad, India

Vodafone India Services Private limited

Senior Customer Care representative/ Acting Team Leader (UK webchat)

June 1, 2017 – July 1, 2022

Ahmedabad, India

Motif India infotech private limited

Customer Care Representative (UK blended process)

February 1, 2016 – April 1, 2017

Ahmedabad, India

Neelkanth Creation

Team Leader- Sales

January 1, 2014 – January 1, 2016

Ahmedabad, India

Neelkanth Creation

Senior client sales acquisiton

December 1, 2010 – December 1, 2013

Ahmedabad, India

Key Strengths

Extensive 10+ years of experience in sales, customer service, and team leadership roles, directly aligning with the target role.
Proven track record in sales and revenue generation, including negotiating and preparing quotations for an HRMS portal in India.
Strong leadership capabilities demonstrated by managing teams of up to 28 sales executives and 1 Team Leader, and acting as a Team Leader for extended periods.
Expertise in managing key performance indicators (KPIs) such as CSAT, NPS, AHT, attrition, and shrinkage, with a focus on data-driven improvement.
Demonstrated ability in process improvement, reporting, and analytical skills to plan strategic roadmaps.
Experience across multiple international domains (UK, US, CA, AU, NZ) and current focus on the Indian market.

Cultural & Operational Fit

Cultural Fit Analysis

The psychometric test score of 68.4% indicates an acceptable level of fit regarding logical reasoning, work attitude, stress handling, and team collaboration. The candidate's extensive experience in leading and motivating sales teams, coupled with a focus on customer satisfaction and process improvement, suggests a proactive, collaborative, and results-oriented mindset that aligns well with a dynamic business environment.

Soft Skills & Operational Fit

AI is analyzing your overall score…

Identifying your key strengths…

Evaluating your skill match against the job requirements…

Assessing your cultural and operational fit

Key Strengths

Extensive 10+ years of experience in sales, customer service, and team leadership roles, directly aligning with the target role.
Proven track record in sales and revenue generation, including negotiating and preparing quotations for an HRMS portal in India.
Strong leadership capabilities demonstrated by managing teams of up to 28 sales executives and 1 Team Leader, and acting as a Team Leader for extended periods.
Expertise in managing key performance indicators (KPIs) such as CSAT, NPS, AHT, attrition, and shrinkage, with a focus on data-driven improvement.
Demonstrated ability in process improvement, reporting, and analytical skills to plan strategic roadmaps.
Experience across multiple international domains (UK, US, CA, AU, NZ) and current focus on the Indian market.

Cultural & Operational Fit

Cultural Fit Analysis

Soft Skills & Operational Fit