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Director with 10+ years in Global Banking Operations, Digital Transformation & Risk Governance
Global Banking executive adept in leading large-scale Wholesale & Consumer Banking operations across Lending, Treasury, Trade, Payments and Retail products with consistent top-quartile performance and operational accountability. Architect of enterprise transformation programs, leading P&L, digital modernization, and Risk & Control governance across complex back-office and contact center environments. Delivered mission critical strategic consolidation of fragmented banking and collections platforms into unified, industry-leading platforms enabling simplified servicing, accelerated execution, stronger controls and scalable operations across multi-product loan portfolios. Known for combining operational rigor, technology transformation, and customer-centric execution to deliver measurable efficiency, risk reduction, and business growth at scale
Symbiosis Institute of Business Management
MBA · Marketing
August 1, 2004 – Present
Delhi University
B.Com.
August 1, 2001 – Present
Institute of Hotel Management, New Delhi
Diploma · Hotel Management
August 1, 1999 – Present
Barclays - Global Service Centre
Director - Retail/Consumer Banking: Financial Assistance & Debt Management (Customer Contact Centers & Back office | Barclays UK Transformation & Platform Simplification |
November 1, 2025 – Present
Gurgaon, Haryana, India
Bank of America - Global Business Services
Vice President Sr. Group Operations Manager: (400 + FTE's) Business Leadership Coverage - Syndicated lending | Commercial Lending | Trade Products | Payments
April 1, 2019 – May 1, 2025
Gurgaon, Haryana, India
Bank of America Merrill Lynch
VP (Sr. Ops Manager), Site Leader – Global Wholesale Banking, Risk & Controls Framework
March 1, 2014 – April 1, 2019
Jacksonville, Florida, United States
Bank of America
Assistant Vice President Wholesale Lending Operations
January 1, 2013 – March 1, 2014
Gurgaon, Haryana, India
Bank of America
Senior Manager - Wholesale Lending Operations
October 1, 2009 – January 1, 2013
Gurgaon, Haryana, India
Bank of America
Manager - Spreading & Covenant Testing
October 1, 2007 – October 1, 2009
Gurgaon, Haryana, India
Genpact
Manager, Black Belt - Commercial Collections & FastTrack Projects
January 1, 2006 – October 1, 2007
Gurgaon, Haryana, India
Genpact
Assistant Manager - Commercial Collections
January 1, 2003 – January 1, 2006
Gurgaon, Haryana, India
Genpact
Team Lead - Commercial Collections
January 1, 2002 – January 1, 2003
Gurgaon, Haryana, India
Genpact
Specialist - Commercial Collections
January 1, 2000 – January 1, 2002
Gurgaon, Haryana, India
Versana Syndicated Loan Platform Integration
January 1, 2024 – December 31, 2025
Directed strategic program office for Versana rollout, enabling real-time, harmonized syndicated loan data portfolio positions and consistent loan level views across premier participating US and UK banks. Delivered unprecedented loan-level transparency, mitigating operational risk & eradicating manual interbank data exchange inefficiencies.
ISO 20022 Global Standardization
January 1, 2023 – December 31, 2025
Spearheaded the execution of ISO 20022, a global standard providing a universal language and structured XML-based syntax for financial messaging. This initiative enabled consistent, data-rich, and compliant (AML & KYC) communication across domains such as payments, securities, trade services, and foreign exchange.
Enterprise Risk Management - Centralized QA & Control Governance Program
January 1, 2021 – December 31, 2023
Built & scaled a 40+ FTE team centralizing QA operations, transitioning multi-state testing to one site for independent validation of 300+ financial, collateral, trade & payment activities via automated checklists in a unified digitized governance framework. Lead enhanced control program strengthening risk mitigation culture through RCSA assessment defining BIA & RTO for functions. Delivered $2.5M annual cost efficiencies, while scaling robust enterprise risk culture and compliance rigor.
Credit Centre Transformation & Migration
January 1, 2021 – December 31, 2024
Engineered & executed complex migration of 6,000+ small business loans from legacy system platforms to Credit Centre, simplifying end-to end loan lifecycle management and workflows. Achieved a 30% reduction in cycle times, generating $4.5M in sustainable operational cost savings.
LoanIQ Enterprise Platform Deployment
January 1, 2019 – December 31, 2023
Program Manager for global migration of 11K clients / 15K loans across 12 countries to Loan IQ, ensuring ARR adoption & LIBOR exit compliance by Jun 2023. Drove end-to-end execution, from business requirements to tech releases, operational readiness, & training, impacting 18 branches & 750+ users.
Six Sigma Certified
GE
June 1, 2026 – Present
Six Sigma Certified
Bank of America
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's career progression within major financial institutions (Barclays, Bank of America) and their consistent focus on enterprise-wide initiatives, risk mitigation, and operational transformation align well with a corporate culture that values stability, compliance, and continuous improvement. Their experience in building capability centers, upskilling professionals, and championing D&I initiatives suggests a strong cultural fit for organizations that prioritize talent development and inclusive leadership. The diversity of projects, from risk management to global standardization and platform migrations, indicates adaptability and a broad understanding of banking operations.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, strategic thinking, and operational excellence. Their extensive experience in managing large teams, driving transformation, and implementing robust risk and control frameworks indicates a high degree of operational fit for a Director-level role. The focus on efficiency, process improvement (Lean Six Sigma), and crisis management (COVID-19) highlights resilience and a results-oriented approach. The candidate's ability to lead global initiatives and manage diverse stakeholders suggests excellent communication and collaboration skills.