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Assistant Sales Manager with 10+ years in churn management & customer retention.
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Assessing your cultural and operational fit
Results-driven customer experience professional with 10+ years of progressive expertise in churn management, customer retention, and B2B business development across telecommunications and fintech sectors. Proven track record of reducing customer attrition by 15-35% through strategic retention programs and predictive analytics. Skilled in data management, team leadership, and stakeholder communication with demonstrated ability to drive revenue growth and operational excellence. Seeking to leverage extensive retention program expertise and team management capabilities in a senior customer success or retention management role.
Uttar Pradesh Technical University
Bachelor of Technology · Electronics & Communication Engineering
August 1, 2013 – June 30, 2013
Rajkiya Pratibha Vikas, CBSE Delhi
Senior Secondary
June 1, 2008 – May 31, 2008
BCPSKV, CBSE Delhi
Secondary
June 1, 2006 – May 31, 2006
Shyam Spectra Pvt Ltd
Retention Manager & Churn Reduction Specialist
March 1, 2023 – Present
India
Reliance Jio Limited
Assistant Manager - B2B Retention & Sales
November 1, 2019 – March 1, 2023
India
Paytm Payment Bank Limited
Customer Support & Process Manager
May 1, 2018 – November 1, 2019
India
Uniqorn Organisation / Tata Play DSA
Assistant Manager - Sales & Team Leadership
January 1, 2014 – February 1, 2018
India
Cultural Fit Analysis
The candidate's diverse experience across multiple companies (Shyam Spectra, Reliance Jio, Paytm, Uniqorn Organisation) and sectors (telecom, fintech) suggests adaptability and a broad understanding of different corporate cultures. Their progression through various roles, from individual contributor to manager, indicates ambition and a willingness to take on increasing responsibility. The emphasis on team leadership and mentoring aligns with a collaborative and growth-oriented culture.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in leadership, stakeholder management, and cross-functional coordination. Their experience in managing high-pressure environments, balancing sales and retention objectives, and preparing strategic presentations indicates a robust operational fit for a senior sales management role. The focus on customer satisfaction and problem-solving further enhances their suitability.