Help & Supportcareers@gravityer.com
Customer Support Associate with 7+ years in logistics & delivery operations
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Dedicated and personable Customer Service professional with 6+ years of experience in logistics and delivery operations. Skilled in handling NDR (Non-Delivery Report) and NPR (Non-Pickup Report) calls, coordinating with customers for delivery confirmation, and resolving delivery-related issues efficiently. Experienced in COD verification, NSZ coordination, and reverse logistics (returns/DTO). Proven ability to communicate clearly, multitask in fast-paced environments, and de-escalate challenging situations. Adept at using CRM tools and maintaining a solution-oriented approach to ensure timely deliveries and high customer satisfaction.
Delhi University
Bachelor of Arts
N/A – June 30, 2009
Dentalkart.com
Senior Customer Service
April 1, 2022 – June 1, 2025
Chhatarpur, Madhya Pradesh, India
ICS Coaching Centre
Senior Customer Support
July 1, 2020 – March 1, 2022
Pitampura, Delhi, India
Spoton Logistics Pvt Ltd.
Customer Service Executive
April 1, 2018 – December 1, 2019
Delhi, Delhi, India
Cultural Fit Analysis
The candidate's experience across different industries (logistics, education) suggests adaptability and a willingness to learn diverse operational contexts. Their history of supervising junior team members and collaborating with various departments indicates a team-oriented mindset. The breadth of skills in customer interaction, problem-solving, and process improvement points to a proactive and engaged approach, which generally aligns well with a positive cultural fit.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills crucial for customer support, including empathy, patience, adaptability, and effective communication. Their experience in de-escalating challenging situations and maintaining a solution-oriented approach aligns well with operational demands. The ability to work with cross-functional teams and manage customer relationships indicates a good fit for collaborative work environments.