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FinTech specialist with expertise in merchant support, digital payments, and operations. Skilled in seamless onboarding, workflow optimization, compliance management, enhance customer experience & drive scalable business
As a Payment Analyst, I play a key role in managing and optimizing digital payment operations. My experience includes analyzing payment workflows, monitoring transactions, ensuring compliance with regulatory and KYC standards, and resolving merchant queries efficiently. I work closely with cross-functional teams to streamline onboarding processes, mitigate risk, and enhance overall merchant experience. With a data-driven approach and strong attention to detail, I also contribute in improving operational efficiency and enabling seamless payment solutions for businesses.
Bangalore Central University
Bachelor of Business Administration - BBA, Human Resources Management/Personnel Administration, General
July 1, 2019 – December 1, 2022
Mother Land english High school
Bachelor of Business Administration - BBA, Human Resources Management and Marketing analyst
May 1, 2019 – December 1, 2022
BES (build. excel. sustain.)
High School Diploma
N/A – Present
Bengaluru City University
Bachelor of Business Administration
N/A – Present
Mother
High School Diploma
N/A – Present
iEnergizer
Payment Analyst
January 1, 2024 – December 1, 2025
Bengaluru, Karnataka, India
iEnergizer
Payment Analyst
January 1, 2024 – Present
Bengaluru, Karnataka, India
iEnergizer
Razorpay/ Merchant support sales analyst
January 1, 2024 – December 1, 2025
Bengaluru, Karnataka, India
Razorpay
Payment Specialist
January 1, 2024 – Present
On-site
Razorpay (via iEnergizer IT Services Pvt Ltd)
Support Analyst
January 1, 2024 – Present
HRH NEXT Services Pvt Ltd
Customer Support Associate
August 1, 2021 – April 1, 2023
Cultural Fit Analysis
The candidate's experience is primarily within customer support and payment analysis roles, indicating a preference for structured, customer-centric environments. The repeated engagement with FinTech companies like Razorpay suggests an interest and fit within fast-paced, technology-driven financial services. The lack of diverse project experience outside of direct operational roles might indicate a preference for execution over innovation or broad strategic involvement.
Soft Skills & Operational Fit
The candidate's experience descriptions highlight strong customer interaction skills, problem-solving abilities, and a focus on customer satisfaction. Their roles involved coordinating with various internal and external stakeholders, suggesting good collaboration and communication skills. The repeated roles as Payment Analyst and Support Analyst indicate a consistent operational fit for roles requiring detailed process adherence and direct customer/merchant interaction.