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Account Manager with 10+ years in Strategic Account Management & Business Development
Worked as Manager - Client Servicing - International Business Division with Huhtamaki Paper Products Ltd, with Reliance Jio, as Senior Key Account Manager - Strategic Accounts and currently as a National Customer Manager - Blue Dart Express Limited. Highly skilled in setting strategic goals, team management and leadership by example, analysing business plans and enabling smooth progress of day-to-day customer service operations. Proven success in consistently improving CSAT by establishing vision, mission & value statement for the Customer Service Dept. and accordingly aligning the team to achieve the mission and realise the vision for customer service. Evolved volume led & value led strategies that led to year-on-year improvement in customer satisfaction levels. Proficient in capability development with passion for designing business process solutions that resulted in integrated customer experience and improved operational performance. Mature, composed & trusted leader, with success in working as a team player. Planner & implementer with skills in devising & optimizing the service operations activities.
Symbiosis Institute of International Business
MBA · Marketing
August 1, 2009 – June 30, 2011
VJTI, Matunga, Mumbai University
B.E. · Production
August 1, 2003 – June 30, 2007
Blue Dart Express Limited
National Customer Manager- Strategic Accounts
December 1, 2022 – November 30, 2025
India
Reliance Jio Infocomm Limited
Senior Manager - Key Account Management – Strategic & Large Accounts
March 1, 2020 – November 30, 2022
India
MM Polytech Pvt Ltd.
Key Account Manager (Export & Domestic) - North America, West Africa, West and North India.
July 1, 2018 – December 31, 2019
India
Huhtamaki Paper Products Ltd., Thane
Manager - Client Servicing - International Business Division
April 1, 2011 – June 30, 2018
India
Tata Consultancy Services, Mumbai
Assistant Systems Engineer (ASE)
August 1, 2007 – December 31, 2008
Mumbai, Maharashtra, India
B.E. Final Year Project
June 26, 2026 – Present
The final year project was done at Larsen & Toubro Ltd. Executed 2 projects on Statistical Analysis and Manufacture of a fixture and worked on SAP R/3 for around 6 months.
Study of Traffic Violations in Pune using Observational Technique
June 26, 2026 – Present
Research Project Titled "Study of Traffic Violations in Pune using Observational Technique" with objective of studying moving and stationery traffic violations in Pune using observation technique.
Formulating a Marketing Strategy for Indian Railways
April 1, 2010 – June 1, 2010
Organisation: Parker Hannifin India Pvt. Ltd.
Cultural Fit Analysis
The candidate's diverse project experience, including academic research and a final year project at Larsen & Toubro, combined with a career trajectory spanning IT services (TCS), manufacturing (Huhtamaki, MM Polytech), and logistics/telecom (Reliance Jio, Blue Dart), indicates adaptability and a broad understanding of different business environments. The consistent progression into senior account management roles across varied industries suggests a strong cultural fit for organizations seeking versatile, growth-oriented leaders. The emphasis on team collaboration, strategic planning, and customer satisfaction aligns well with a client-centric organizational culture.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills including leadership, collaboration, strategic thinking, and team-player attributes, as highlighted in the 'Skill Set' and 'Profile Summary'. Operationally, the candidate has extensive experience in overseeing end-to-end operations, optimizing service delivery, managing customer service operations, and ensuring compliance with contractual and legal frameworks. This indicates a robust operational fit for a senior Account Manager role, capable of handling complex client requirements and internal coordination.