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Application Support with 6+ years in AWS & Production Support
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Results-driven 6+ years of experience in Application Support, Production Support, Incident Management, and Application Operations across Banking, Financial Services, and Insurance domains. Skilled in troubleshooting web applications, microservices, REST APIs, SQL/PLSQL databases, and Linux-based environments, ensuring high availability and SLA compliance. Hands-on experience with AWS, Docker, Kubernetes, and CI/CD pipelines, supporting mission-critical applications and driving operational excellence through proactive monitoring and continuous service improvements. Experienced in root cause analysis, log analysis, performance monitoring, and issue resolution using tools such as Dynatrace, Splunk, and CloudWatch.
Vivekananda college of engineering for women
Bachelor of Science · Computer Science
August 1, 2013 – June 30, 2013
Plada Infotech Services Pvt. Ltd for YES Bank
Senior Software Engineer
May 1, 2021 – February 1, 2026
Chennai, Tamil Nadu, India
UST
Senior Production Support & Application Engineer | L2/L3 Support | AWS | SQL | Linux
May 1, 2021 – February 1, 2026
Chennai, Tamil Nadu, India
Plada Infotech Services Pvt. Ltd for YES Bank
SQL Developer/Technical Support Engineer
October 1, 2018 – December 1, 2020
Chennai, Tamil Nadu, India
AWS Solutions Architect – Associate certification is in progress
Unknown
June 1, 2026 – Present
Microsoft Certified: Azure Fundamentals (AZ-900)
Microsoft
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience spans banking, financial services, and healthcare sectors, indicating adaptability to different industry environments. The roles involve working with diverse technologies (AWS, Azure, Kubernetes, SQL, Linux) and cross-functional teams (development, QA, operations, client teams), suggesting a collaborative and versatile approach. The pursuit of AWS Solutions Architect certification shows a commitment to continuous learning and professional growth, which aligns well with a culture of improvement. The breadth of skills and project diversity indicate a good cultural fit for dynamic technical support environments.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit for an Application Support role, evidenced by extensive experience in incident management, problem management, 24x7 on-call support, and SLA adherence. The resume highlights collaboration with cross-functional teams and a proactive approach to monitoring and issue resolution. The focus on reducing MTTR through automation indicates a results-driven mindset. However, without psychometric test results, a deeper assessment of soft skills like logical reasoning, stress handling, and team collaboration is not possible.