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Customer Support Associate with 1+ years in customer handling & problem solving.
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Results-driven Customer Service Professional with 20 months of experience in handling customer interactions, resolving issues, and ensuring customer satisfaction. Skilled in communication, problem-solving, and customer relationship management. Seeking a challenging role where I can utilize my customer-handling abilities, learn new technologies, and contribute to organizational growth and success.
Andhra University
MCA · Computer Applications
August 1, 2024 – June 30, 2026
National Junior College
B.Sc · Computer Science
August 1, 2020 – June 30, 2023
National Junior College
Intermediate · MPC
June 1, 2018 – May 31, 2020
Tech Mahindra
Customer Service Associate
September 1, 2024 – February 1, 2026
India
Cultural Fit Analysis
The candidate's experience is focused on customer service, which aligns with the target role. Their educational background in Computer Science and current pursuit of an MCA indicate an interest in technology, which could be beneficial for understanding technical customer issues. However, the limited diversity in project experience (none listed) and a narrow breadth of explicitly stated skills beyond customer service may limit their adaptability to diverse team environments or evolving roles. The psychometric test score also indicates potential areas for improvement in team collaboration.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills relevant to customer service, including communication, multitasking, and problem-solving. Their experience at Tech Mahindra aligns well with operational requirements for handling customer interactions and achieving service metrics. The psychometric test score (190/500) suggests potential areas for development in logical reasoning, work attitude, stress handling, and team collaboration, which are critical for operational fit.