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Customer Support Associate with less than a year in client engagement, issue resolution, and sales.
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Results-driven motivated professional with nearly one year of experience in technical customer support, client engagement, issue resolution, and cross-functional collaboration. Seeking opportunities in Sales, Customer Success, or Operations where strong communication, relationship management, and problem-solving skills can contribute to revenue growth and customer retention.
KIIT School of Biotechnology
Integrated Mtech in Biotechnology · Biotechnology
N/A – June 30, 2025
Venkateswara English Medium School
Intermediate
N/A – May 31, 2020
D.A.V. Public School
Matriculate
N/A – May 31, 2018
Tech Mahindra
Customer Success & Growth Executive
July 1, 2025 – Present
India
Wrichotomy, KIIT
Content Writer
January 1, 2021 – December 31, 2023
India
Bravo Award (2x)
Unknown
June 1, 2026 – Present
Client Appreciation & Certification (3x)
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience in a customer-facing role at Tech Mahindra, coupled with their content writing background, suggests adaptability and a proactive approach to client engagement. Their awards for exceeding performance and client appreciation indicate a results-oriented mindset and a commitment to customer satisfaction, which are positive indicators for cultural fit in a support-focused role. The candidate's education in Biotechnology, while not directly related to the target role, demonstrates a capacity for complex learning and analytical thinking. However, the overall project diversity is limited, and the target role of 'Customer Support Associate' is a slight mismatch for their 'Customer Success & Growth Executive' experience, which is typically more strategic and proactive than reactive support.
Soft Skills & Operational Fit
The candidate exhibits strong soft skills in client relationship management, problem-solving, and cross-functional coordination. Their experience as a Content Writer also suggests good written communication skills. Operationally, their ability to consistently meet KPIs, manage SLAs, and use CRM tools indicates a strong fit for structured customer support environments. The candidate's interest in personal development and communication skills further supports their operational fit.