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Lead Quality Analyst with 8+ years in Software Testing & Dynamics 365
To achieve a challenging position in Software Testing in a result-oriented company, where acquired skills and education will be utilized towards continuous growth and advancement with challenging project. 5 years of QA experience, including 5 years with Microsoft Dynamics 365 Customer Service Module. Strong in CRM entities. Practical understanding of JavaScript, plugins, and Web API testing in the D365 environment. Proficient in test case writing, execution, and defect tracking via Jira. Strong communication, documentation, and cross-team collaboration skills, manual, API, UI, and database testing. Skilled troubleshooter and decision-maker, adept at collaborating with teams and interacting with clients. Strong technical and communication skills, creative problem solver, and detail-oriented thinker. Team player with effective analytical abilities. Exposure to automated API testing using Postman. Familiarity with Agile practices (my past projects followed Agile/Scrum methodologies). Willingness and ability to quickly adapt to CI/CD environments and test automation pipelines. Having 2 years of Experience in IT Industry in Developing web applications and integrated API using Php-Laravel, Code Igniter. Having 2 years of Experience in IT Industry in Support and Maintenance window applications using Java-swing. Database knowledge of SQL Server, MySQL, PostgreSQL. Good knowledge in Software Development Life cycle. Involved in manual testing the application from server-side. Experienced in designing and executing test cases based on Business requirements and Technical Specifications.
Gurukul Kangri Vishwavidyalaya, Haridwar, Uttarakhand
M.C.A
August 1, 2013 – June 30, 2016
VSSD College Kanpur (CSJM University) Utter Pradesh
B.Sc.
August 1, 2008 – June 30, 2011
Codxia Technology
Freelancer Sr. Software QA Engineer
September 1, 2025 – Present
India
Envitech Solutions and Technologies Pvt. Ltd.
Sr. Software Engineer
April 1, 2025 – August 31, 2025
India
Virus positive Technologies
QA Engineer
July 1, 2020 – January 31, 2025
India
Tramo Techno lab Pvt Ltd
Software Engineer
February 1, 2019 – June 30, 2020
India
Redox System Pvt Ltd
Software Support and Maintenance
February 1, 2016 – February 28, 2018
India
DTS Project- QA Engineer
July 13, 2020 – January 31, 2025
Hands-on experience in Microsoft Dynamics 365 – Customer Service Module: I have 4.7 years of hands-on experience in QA, with extensive exposure to Microsoft Dynamics 365 – Customer Service Module during my role at Virus Positive Technologies (July 2020 – January 2025). My key responsibilities included: Performing functional, regression, and integration testing on CRM modules, primarily around case management, workflows, and entity behaviors. Validating form-level customizations including: JavaScript event handling (e.g., field validations, on-load/on-save logic). Business rules for UI-level conditional logic and field behavior. Plugin validations, especially during entity creation or updates. Testing custom and standard entities, ensuring workflows and business process flows (BPFs) functioned per business requirements. Collaborating closely with internal developers and eBay domain teams to log, track, and resolve defects via Jira. 2. Exposure to Power Platform tools (Power Automate, Power Pages): I have basic to intermediate exposure to Power Platform, primarily from a testing and validation perspective: Power Automate (Flows): Validated flows triggered by CRM events (e.g., case creation, status updates). Supported debugging for failed flows and collaborated with developers to resolve integration issues. Power Pages (Portals): While I haven't worked directly on portal development, I understand the architecture and have tested data flow and access control between D365 and portals during integration testing phases. 3. Test management and defect tracking tools used along with D365: I have actively used the following tools in my QA roles: Jira: For test management, defect tracking, sprint planning, and communication with product/development teams. Microsoft Dynamics 365 CRM: For case handling and validation. Postman: For REST API testing, including endpoints exposed by D365 and integrated third-party services. While I haven't used Azure DevOps extensively, I'm familiar with its workflows and can quickly adapt to it, given my experience in test planning and defect lifecycle management. 4. Involvement in UAT and production deployment validations: Yes, I have actively participated in: UAT support and execution for feature rollouts and customizations in the D365 environment. Smoke testing and validation post-production deployment, particularly for workflows, entity updates, and integration flows. Reporting critical production issues and validating hotfixes after deployment to ensure minimum downtime and proper SLA adherence.
Money Transaction
February 1, 2019 – June 30, 2020
This project is about the Domestic Money Transfer system, that is a financial domain application where the transaction has been around forever. In this project Upfront Commission deduction and lowest transaction charge allowed. Designed view as per the Requirement. Implemented Controller Classes. Implemented model take request data and transfer response. Written schema By Using migration by command line.
E-LenDen
February 1, 2019 – June 30, 2020
This project is about the Maintain the customer account who takes, daily bases expenditure on Pan Shop, Kirana Store, Milk Store, Newspaper that is a financial domain application where the transaction has been around forever. In this project Upfront Commission deduction and lowest transaction charge allowed. Designed view as per the Requirement. Implemented Controller Classes. Implemented model take request data and transfer response. Written schema By Using migration by command line.
ERP software (Educational Institute and Management System)
February 1, 2016 – February 28, 2018
This project is about the Educational Institute and Management System that is an Erp desktop application where we maintain student registration, application, fee-structure, mark-sheet, payroll etc. In this project we maintain above things for school, college, and institute. Designed view as per the Requirement. Implemented Controller Classes. Implemented required sql Query. Written schema By Using sql server.
Cultural Fit Analysis
The candidate's project diversity, including experience in CRM, fintech, and OTT applications, suggests a broad exposure to different domains. The willingness to adapt to new technologies (e.g., Azure DevOps) and experience in training new employees indicates a proactive and collaborative mindset. The candidate's background in both development (PHP, Laravel, CodeIgniter) and QA provides a holistic understanding of the SDLC, which can foster better collaboration between development and QA teams. This breadth of experience and adaptive nature indicates a good cultural fit for a dynamic and growth-oriented environment.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills such as being a team player, having good interpersonal communication, fast learning abilities, adaptability, and a willingness to take on extra responsibilities. Operationally, the candidate is adept at test case writing, execution, defect tracking, and has experience in Agile/Scrum methodologies, which aligns well with modern QA practices. The ability to manage daily incidents and adhere to SLAs indicates a strong operational fit for a Lead QA Analyst role.