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Service Desk Engineer with 1+ years in Technical Support & Incident Management
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
An experienced Service Desk professional with a comprehensive understanding of Information Technology, providing technical support and customer service to end-users in a fast-paced environment. Proven ability to troubleshoot, diagnose and resolve complex technical issues quickly and efficiently.
Bharati Vidyapeeth Deemed to be University Pune
Master's in Computer Applications · Computer Applications
August 1, 2020 – June 30, 2022
Shivaji University Kolhapur
Bachelor's in Computer Science · Computer Science
August 1, 2017 – June 30, 2020
Smt. Kusumtai Rajarambapu Patil Kanya Mahavidyala, Urun-Islampur
HSC
June 1, 2017 – May 31, 2017
Karanjawade High-School
SSC
June 1, 2015 – May 31, 2015
WNS Global Services Pune
Service Desk Engineer
February 12, 2024 – August 22, 2025
Pune, Maharashtra, India
Cultural Fit Analysis
The candidate's experience aligns well with a Service Desk Engineer role, emphasizing customer support, incident resolution, and team collaboration. Their educational background in Computer Applications and Computer Science provides a solid foundation. The single work experience, while relevant, limits the assessment of diversity in project exposure or adaptability to varied organizational cultures. The listed hobbies do not provide significant insight into cultural fit beyond personal interests.
Soft Skills & Operational Fit
The candidate demonstrates strong customer service skills, incident management capabilities, and a proactive approach to knowledge sharing. Their experience in handling high-end user profile escalations and participating in critical incident bridge calls suggests good stress handling and collaboration potential. The resume indicates a structured approach to problem-solving and communication with end-users and support teams.