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Customer Relationship Manager with 1+ years in consultative sales & academic service coordination.
Dynamic CRM professional with 1 years of experience in customer relationship management and consultative sales, supporting PhD scholars and Master's students across India and international markets including the UK and South Africa. Holds a Master's in Computer Applications (MCA) with strong verbal and written communication, problem-solving, and decision-making abilities. Experienced in end-to-end academic service coordination, including research topic consultation, proposal and thesis development, manuscript preparation, and journal submission support. Proficient in CRM platforms such as Rapid Collaborate and InstaCRM, along with MS Office (Excel, Word, PowerPoint), ensuring accurate data management, effective reporting, and client engagement. Known for adaptability, time management, and a customer-centric approach to delivering high-quality outcomes in dynamic
Fakir Mohan University
Masters in Computer Application (MCA)
N/A – June 30, 2024
Remuna Degree College, Fakir Mohan University, Odisha
+3 Science · Physics Honours
N/A – June 30, 2022
Fakir Mohan Jr. College, Balasore, Odisha
+2 Science
N/A – May 31, 2018
Public High School, Balasore, Odisha
B.S.C
N/A – May 31, 2016
Regent Research writing Pvt. Ltd
CRM- Customer Relationship Management
March 1, 2025 – Present
Bhubaneshwar, Odisha, India
Employability Skill Development Training
Naandi Foundation
June 1, 2026 – Present
Certificate of Employment Confirmation
Regent Research writing Pvt. Ltd
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience with international markets (UK, South Africa) and diverse academic clientele indicates an ability to work with varied cultural backgrounds. Their focus on customer satisfaction and coordination aligns with a service-oriented culture. The 'Employability Skill Development Training' further suggests a proactive approach to professional growth and workplace integration.
Soft Skills & Operational Fit
The candidate's resume highlights strong communication, problem-solving, adaptability, time management, and team collaboration skills, which are crucial for a CRM role. Their experience in coordinating with internal teams and managing customer expectations suggests a good operational fit for roles requiring cross-functional collaboration and service delivery management.